Job Title Graduate Trainee.Geek Force
Location Lagos,NG
Function
Job Summary
The Geek Internship contest at etisalat will provide an unforgettable opportunity to join the 0809ja team!
Principal Functions
Are you innovative, customer centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?
You can now apply and join the contest to be the next etisalat Geek.
During the contest you will define, develop and design various plans that will impact on etisalat�s business objectives. You will reinforce the brand pillars and strengths.
You will be required to strategize on the positioning of programs to address the needs of the target market of Smartphone users as well as the youth segment.
You will define, develop and design various plans that will impact on etisalat�s business objectives. You will reinforce the brand pillars and strengths.
You will collaborate with Devices team and Original Equipment Manufacturers (ex. Samsung, blackberry etc.)
After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.
Educational Requirements
Education
Minimum of a first degree required; preferably in IT, Engineering, Computer science or any other relevant discipline requiring a critical thought process/behavior
Experience,Skills & Competencies
Entry Requirements
� Complete Online Application
� Attach one Passport Photo (Attachment should not exceed 500MB)
� Attach a copy of NYSC certificate (Attachment should not exceed 500MB)
Include a link to a 1-3min video that displays the �Geek-in-you� (How Geeky you are? We would like you to show us.)
Experience, Skills & Competencies
� Strong interpersonal skills and a desire to provide excellent customer service
� Ideal candidate must be able to demonstrate competencies in the following areas:
� Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc
� Familiarity with information technology and mobile technology
� Especially, but not limited to:
� Experience and knowledge of the major telephone brands and models prolific in the Nigerian market
� Knowledge and experience of mobile tablets and laptops within the market
� A comfortable knowledge of the various mobile operating systems (OS)
� A healthy interest in device roadmaps
� Preference for working in teams within a fast paced environment but must also be self motivated
� An ability to use your initiative and think outside the box
� Ability to create and curate engaging social media content
� Good trouble shooting skills, desire to go above and beyond to solve queries and issues
� Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion
� A natural sense of pride taken in all elements of your work and appearance
� Relevant post-NYSC work experience is a plus
APPLY NOW