gblcareers.com

SUMMARY

 This role is responsible for the Infrastructure function which includes though not limited to management of company’s data, implementation of up-to-date solutions across the IT infrastructure. Infrastructure Head will also oversee the company’s technical staff and work closely with senior management to propose improvements to the business infrastructure and report progress on various projects to Director of Operation. He/She also responsible for making sure that the company’s network infrastructure and associated systems run smoothly, perform within agreed SLA, and provide a secure platform for the company’s business operations. The role is part of ITO leadership team and therefore is expected to positively impact the overall delivery of information technology services as part of the technology team’s mission.

JOB DESCRIPTION

 Provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with customers requirements and expectations.

• Lead ITO strategic technology initiatives to build and maintain key elements of the customers enterprise infrastructure and associated project portfolio, including but not limited to 24×7 data center infrastructure management and evolution, mobility and remote access services, ubiquitous wireless networks, enterprise-scale messaging environments, active directory multi-forest integration, dual-carrier global WAN, software-defined internetworking, and innovative end user computing solutions.
• Provide leadership for delivery of 24/7 Infrastructure availability and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT Infrastructure.
• Ensure comprehensive disaster recovery architecture is maintained and related Standard Plans are in place to ensure compliance with required RPOs and RTOs during business continuity events (emphasizing but not limited to storage area networks and redundant, highly-available server and network architectures).
• Lead an extremely talented team of infrastructure Managers, Specialists and administration professionals who with others define, manage and support the entire operations infrastructure for EMTS.
• Plan: 1) Future skill requirements, 2) Skill development strategies and resources, 3) Personnel levels based on project and operational demands, and 4) In coordination with Operations Director, professional and personal development for all members of infrastructure team.
• Motivate, organize, mentor, and manage managers within the team.
• Participate in IT strategic planning, project planning and budget planning efforts.
• Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.
• Establish and maintain strong, strategic partnerships with vendors and other service providers.
• Develop RFPs/RFIs, oversee product evaluations, coordinate product and service selections, and ensure that pricing, terms, and conditions for supplier contracts meet company and IT standards while achieving optimal results for the company.
• Coordinate Infrastructure related projects/resources with the IT project management office (PMO). Ensure all project deliverables, budgets, and timelines are met.
• Provide well-considered counsel to the Program Director, Director of Operations and other business service leaders.

REQUIRED SKILLS

• Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, cloud computing and production operations support. Specific technologies of note include but not limited to Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, Citrix, EMC and/or NetApp Enterprise-level SANs, Cisco Server infrastructures, High end Servers and Networking switches, and multi-carrier WANs.
• Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced/managed service systems.
• Strong leadership and management abilities. Ability to lead cross functional project teams in implementing projects of a complex nature.
• Demonstrated critical thinking and planning at a strategic, global level. Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives.
• Knowledge of Telecoms operations.
• Strong financial management skills in budgeting, forecasting, and cost control.
• Deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.
• Persuasive, professional communication style. Capable of communicating complex, technical topics to a wide variety of audiences. Ability to interact with senior management and influence decision makers
• Flexibility to adapt to rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives.
• Excellent understanding of multi-disciplinary nature of IT solutions
• Ability to see the “big picture” across such areas as private and public hosted infrastructure and services, identity management, security, telecommunications, enterprise storage and big data opportunities, end user experience, and training/education.
• Functional understanding of project management principles and their application to Infrastructure projects and teams. Formal project management expertise preferred.
• Demonstrated ability to apply technology solutions to business problems.
• Must have strong organizational skills and multi-tasking capabilities and excellent written and spoken communication skills.
• Knowledge of applicable laws and regulations as they relate to technology issues important.

EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE

• College degree in technology related major preferred. Post graduate degree in Business Management is preferred.
• 10+ years of technical and leadership experience managing and/or directing large IT operational teams also preferred.

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