GBLCAREERS

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 100 countries. CRS programs assist persons on the basis of need, regardless of creed, ethnicity, or nationality. As CRS works through local church and non-church partners to implement its programs, strengthening and building the capacity of partner organizations is fundamental to the work of CRS. CRS re-established presence in Nigeria in 2000 and currently focuses on health, vulnerable children, agriculture, extractives and governance, and peace building programming.

We are recruiting to fill the vacant position below:

Job Title: ICT Officer

Location: Abuja
Department: Global Fund (GF)
Reports to:  Operations Manager
Band: C-1
Slot: 3

Primary Function

• This position is meant to assist in the day to day running of the CRS GFoffices.This position is a very critical position in the Country Program and will be responsible for proactively anticipating and supporting the IT needs of the GF unit and implementing strategic action plans to respond to such needs. The ICT Officer will also be the primary point person to ensure that the IT needs of staff are met in a very timely manner
• The ICT Officer is responsible for the smooth operation of the LAN /computer network. This is meant to be accomplished through knowledge, skill, planning, detective work (in regard to network security), and sometimes diplomacy.
• S/he will assist with computer maintenance, install equipment, perform preventive maintenance, and the troubleshooting of variety of hardware and software installations.
• S/he will provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operation and use of CRS information sharing, communication, and collaboration technologies, and by providing technical support to CRS staff and partners on overall ICT systems. Responsible for deployment, maintenance, security, data protection, and troubleshooting of technology and systems for assigned office(s).
• S/he will stay abreast of ICT developments in the international and local market, provide recommendations based on opportunities to improve the efficiency and impact of CRS programming, operations, and overall performance.
• Other key responsibilities of the IT Officer are the provision of consultancy and guidance on integrating ICT for development solutions in program implementation and provision of technical assistance on ICT-related issues to partners.

Key Responsibilities
System Management:

• Support the Global Service Desk.
• Implement, configure and maintain systems to meet CRS program service and operational excellence requirements.
• Maintain quality system configuration, administration, security, and maintenance for CRS program ICT systems, including networks, servers, and telecommunications.
• Ensure that system and data availability meets CRS business recovery requirements.
• Support CRS’ GF staff in executing good stewardship and efficient use of agency ICT resources.
• Collaborate with relevant staff to maintain ICT inventory and ensure adequate supply and functionality.
• Work with third-party suppliers to deliver services that meet CRS business process requirements.

End-User Support:

• Provide timely response to user support requests or promptly escalate issues as needed as per agency Service Desk procedures.
• Support CRS on-boarding of staff process.
• Conduct user trainings, as appropriate.
• Configure desktops, laptops and other peripheral devices to provide user access to agency business systems information.

ICT4D:

• Partner with program staff on integrating ICT solutions in program implementation.
• Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions.

Technical Assistance to CRS’ Partners:

• Ensure timely and quality ICT implementation, adoption, and support to CRS’ partners, remotely or on-site, in line with CRS’ programming needs and capacity.

Compliance:

• Provide consistency in service delivery against established policies, procedures, and service standards.
• Support the procurement of ICT equipment and software purchases in line with CRS standards and in compliance with donor requirements.
• Implement and follow-up on ICT Country Office Assessments.

Capacity Building:

• Maintain personal and professional development to meet the changing demands of the job.
• Develop, and implement training programs to improve staff and partners capacity in the area of ICT.
• Participate in regional/agency ICT initiatives.
• Provide capacity building (training, coaching, on-the-job support) to staff and partners in ICT-related areas.

Reporting:

• Prepare and provide weekly ICT service reports for country program, regional, and global ICT leadership. The reports should include data regarding service performance, key risks, current project status, and planned initiatives.
• Daily – Supervisor
• Weekly – Regional Information System Analyst (RISA) person through the IT Manager in CRS’ Abuja Main Office.
• Periodical or on an as-needed basis – RISA person, CRS/HQ GKIM Helpdesk

Supervisory Responsibilities:

• Provide guidance to other junior level ICT Officers and Global Service Desk technicians.
• All other duties as assigned.

Key Working Relationships

• Internal: All CRS GF staff, RISA, members of CRS ICT community, and owners of CRS business systems
• External: CRS partners; Government agencies, Nethope, Peers from other NGOs in the country; and ICT services providers.