MTN Nigeria, one of the leading telecommunication company in the country currently recruits for the position of job title :Senior Manager, RF Optimization
job description
• Drive and direct the strategy, design, and optimization of MTNN’s radio (2G, 3G, 4G) coverage, quality and capacity in order to provide adequate radio network capacity, good grade/ level of service and good overall network quality to enable higher revenue generation and excellent customer experience.
• Ensure optimization Vendors carry out the tasks set out in the contracts to consistently achieve Quality of Service KPI’s.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultant
s etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Define radio optimization strategy and policies, develop and standardize generic network parameter setting s for optimal performance
• Continuously optimize radio/network parameters and evaluate new features/software to enhance customer experience, quality and capacity management.
• Develop effective methodologies in conjunction with MS vendors to effectively detect, manage and resolve network exceptions to minimize impact on customer experience.
• Ensure the radio network is designed and performs in a cost effective way to achieve NWG’s 366 or other guiding rollout/operational strategy (such as 30% headroom) as determined by NWG top management.
• Continuously track network changes and scan for discrepancies between planned (intended) and actual.
• Achieve and surpass regulatory KPI’s for all radio network technologies.
• Produce and manage annual OPEX and CAPEX budget plan for Radio Frequency (RF) Optimization.
• Ensure that MTN Nigeria’s radio network design and optimization strategy is in line with European Telecommunications Standards Institute’s (ETSI) standards for GSM network design.
• Define methods and authorize access levels and privileges on network optimization tools and support systems.
• Track and enhance radio network traffic handling capability, in order to enhance network efficiency and revenue generation capability.
• Identify, evaluate and track the development needs and performance of team members, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Ensure adequate proactive monitoring, analysis and tuning of network is being done by managed services Vendors as at when due.
• Ensure Optimisation resources have adequate tools to effectively track and manage changes implemented by managed services Vendors.
• Maintain up to date knowledge of competitor quality, capacity and performance.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train RF Optimization team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
job condition
• Normal MTNN working conditions
• May be required to work extended hours
Experience & Training
• Masters advantageous
• Fluent in English and language of country preferable
• A first degree in Electrical/Electronic or related discipline
Minimum of 10 years working experience.
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Minimum of six (6) years’ experience on radio network planning and optimization in dynamic telecoms operator environment.
• Experience working in/with radio network managed service vendors
• Experience dealing with vendors/suppliers on technical and commercial issues
• Extensive experience on 2G, 3G, 4G Radio Network Planning, Optimization & rollout program management.
• Experience in coverage area planning, radio capacity dimensioning and performance monitoring, statistical analysis and reporting
• Relevant GSM / 3G /4G Technical Training.
• Relevant Planning, Forecasting & data analysis trainings.
• Business Planning, Financial Evaluation and business feasibility reporting
• Financial Management
• New technologies seminar / training
• Vendor/Contract management training
• People management training
Minimum qualification BEng, BTech or HND
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https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=281