We are expanding and scaling up our existing programmes, contracts and services in the Arts, Education & Society, English & Examinations and are looking for a driven individual to take lead on the development and launch of our Professional Skills Centre.
This offer will be part of paid customer service portfolio that currently includes our Exam service, which included the delivery of 91,000 exams in 2016/17 to over 50,000 candidates.
The role will require leveraging superior business planning and management skills to deliver a Professional Skills Centre which will support career aspirations and enterprise development in soft skills, business development and programmes leading to recognised British qualifications. It also offers the opportunity to play an integral part in shaping professional development by bridging employability gaps through accredited skills training for adults.
The role will also see the successful post holder deliver end-to-end, from designing the launch strategy to effective management of financial, operational, academic and staff resources required to deliver the strategy. Exceptional risk management skills and ability to plan for the long term will be key in the successful delivery of this role.
The role also demands good communication and influencing skills to handle relationships with key national and UK delivery partners and suppliers in Nigeria, the region and UK.
If this challenges your interest, read below for details.
The main duties of this role will be:
Plan the financial, operational logistical, academic and staff resources required to deliver the strategy
Plan the pricing strategy based on market research and competitor analysis
Management
With the Human Resources team plan and execute the recruitment and contracting of the management team required for the staffing model agreed by the Governance Board and Country Management Team, and proposed in the Business Plan.
With Human Resources (HR), plan the induction of new staff
Design the PSC launch schedule including marketing ,registrations, trainers, venues, materials and all logistics
Academic Management
Review market insight work to determine which products/services are most relevant to the local market.Commission the adaption of products to suit the Nigeria market
Commission a suite of blended and face-to-face courses to meet target audience needs including “pathways” (groups of courses suitable for specific audiences and to be offered as packages)
Marketing and Sales
Decide sales targets and produce sales forecast based on agreed business plan
Plan the sales strategy, responsibilities and timeline with PSCN and local teams.
Commission and analyse local market intelligence.
Keep up to date with latest market/skills training trends/legislation from ministries working closely with colleagues in the Exams, Education, Skills and HE teams who also work in this space
Stakeholder management
Maintain regular communications with internal stakeholders for the PSC, ensuring their support and interest
Customer Services
Design customer care procedures and policies to ensure that the highest of standards are met.
Work with the Customer Service team in Lagos to integrate the PSC into the other customer services offered.
The successful postholder will have at least 5 years’ experience of working in an adult professional skills training or other education environment.
For more information please see the following documents:
Professional Skills Centre Director – Role Profile.doc
BC Behaviours.pdf
BC Core Skills.doc
APPLY NOW
Applications for this vacancy are to be made online. The closing date is 14 July 2017 at 23:59 UK Time.
Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES. There’s some important information you don’t want to miss.
The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. British Council appointments are contingent on thorough checks. In the UK, and where appropriate systems exist overseas, these include Criminal Records checks.
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