Job Description
We are looking for a Relationship Officer with superior communication skills and a great work ethic to join our team.
As the Relationship Officer, you will work directly with customers to meet their needs, answer their questions and provide support.
The person in this role must also be a keen note-taker who is adaptable and optimistic.
Duties and Responsibilities
Answers customer inquiries via phone, email, and in person
Directs customers to online resources
Updates customer records in the system, including notes about interactions
Pitches ideas for improving customer care
Creates and maintains reports about customer interactions
Participates in team-building activities
Develops a rapport with customers
Makes recommendations to management to improve customer experience
Requirements and Qualifications
Proficient computer skills.
Previous experience in an office or call centre
HND, B.Sc in relevant field.
Personal Attributes:
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Strong organizational skills, process driven and ability to multi-task.
Efficient worker with strong attention to detail.
Fast learner to understand the products on offer and the business processes.
Good knowledge of customer loyalty management.
Conflict Management and Problem-solving skills.
Strong Creativity and Innovation skills.
How to Apply
Interested and qualified candidates should send their Applications and CV’s to: [email protected] with “Relationship Officer” as subject.
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