PWC Nigeria Vacancy for System Administrator – 1Technology (Internal Firm Services)

PwC is a network of firms committed to delivering quality in Assurance, Tax and Advisory services.
We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com.ng.
Duties and Responsibilities

• Microsoft Systems Center Configuration Management (SCCM) workstation/application deployment, centralized management.
• Monthly server patching, reporting, prompt remediation for identified vulnerabilities.
• To provide first line helpdesk support (hardware/software) for all clients.
• Manage the centralised Antivirus management platform
• Manage the firms’ Encrypted drive inventory and software.
• Managed workstation backup across multiple locations.
• Update relevant documentations and knowledge databases
• Ensure prompt resolution for operational problems and queries
• Ensure optimum client satisfaction at all times.
• Maintain a knowledge base of issues and procedure for resolution
• Prompt incident escalation /follow-up with the second or third Level Support team

Skills Required:

* 2 years + in a similar role.
* Experience with Enterprise System Management tools such as SCCM, MDT.
* Experience with Microsoft Server 2012R2, 2016, Windows 7, Windows 10
* Helpdesk support and Customer management

Department:   Internal Firm Services

Job type: Permanent

Closing date:   16-May-18

Location: Lagos

Reference Number: 125-NIG00160