Job Description – AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER (1900005N) AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER(Job Number: 1900005N) JOB OBJECTIVE(S)§ Product Expansion and InnovationDUTIES & RESPONSIBILITIES§ Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management§ Identify opportunities for product innovation and product enhancements§ Liaise with internal stakeholders and/ or external research agencies on product development and management§ Develop and maintain standard operating procedure manuals for all activities related to Product Development§ Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.§ Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions§ Provides source data for product line communications by defining product marketing communication objectives§ Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy CHALLENGES§ N/A PLANNING§ NoneEXPENDITURE BUDGETKey financial/statistical measures ofyour organizational unitNumber of staff:Staff costs: Costs that you control:Income that your team generates (if any): Transaction fees from billable transactionsFee Income: Transaction fees from billable transactionsNet Interest Income: N/AOther Income: N/AKEY PERFORMANCE INDICATORS§ Agent Network Base§ Percentage of active Agents§ Transaction volumes (count), and Total net revenue (Group & Business Unit)§ Customer (Internal & External) Satisfaction Index
JOB REQUIREMENTSEducation§ B Sc. in relevant discipline§ Additional Professional Certification is an added advantageExperience§ Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)KEY COMPETENCY REQUIREMENTSKnowledge§ Customer Relationship Management§ Relevant Regulatory Policies/ Guidelines§ Project Management§ Industry Knowledge – global trends of mobile payments and financial inclusion§ Product strategy, development and management§ People Management§ Product life cycle management§ Financial and planning strategy§ Problem solving§ Marketing§ Advertising Skill/CompetenciesBusiness / Product DevelopmentChannel ManagementClient Industry KnowledgeData Gathering and AnalysisNumerate / Analytical SkillComputing (MS Suites)Presentation/ Negotiation SkillsPlanning and organizingCommunication Skill (Written and Spoken)Technical skillStakeholder engagement/ management
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