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Territory Manager/Rural Sales Officer (Various Locations) at Zain Nigeria

admin — Mon, 13 Sep 2010 13:27:00 +0000

Basic Purpose:

To sustain and enhance targeted gross revenue in respective territory by effective implementation of planned sales and distribution strategies that are aimed at improving the distribution channel.

Main Duties & Responsibilities:

To control the distribution width and depth of the territory by ensuring more retail outlets carry the Airtel brand.
To identify and recruit suitable channel partners and dealers who will drive the effective distribution of Airtel products in the trade.
To Network with Channel partners and the dealers and thereby increase penetration within the territory.
Ensure adherence of channel partners and dealers to all guidelines as this will help ensure their profitability and sustain demand.
To coordinate all sales activities so that sales turnover are optimized.
To effectively and timely communicate all schemes/ product launches to distributors and retailers.
Constantly identify opportunities for driving activation, recharge sales and other sales within territory.
To maximize sales through effective execution and implementation of placement and distribution strategies.
To coordinate with Sales Training Function for product, process and behavioural trainings of field sales employees.
Constantly ensure field sales employees are optimally deployed by advising channel partners and dealers on route planning, territory management, etc.
Ensure appropriate branding is carried by all active outlets within the territory.
Identify visibility opportunities for Airtel brand within the territory

Competencies & Qualifications:
Qualification and Experience

Graduate degree
3-5 years preferably in FMCG, Consumables & telecom
Achieving Results and Delighting the Customer

Note: you will be required to attach the following:
1. Resume/CV

Business Unit:	Zain Nigeria	Division:	Sales
Location:	Nigeria – Bauchi	Closing Date:	17-Sep-2010

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Team Member : Fraud Management at Zain Nigeria(Top Urgent)

admin — Mon, 07 Jun 2010 02:02:00 +0000

Basic Purpose:
Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.
Conducting Fraud Investigations and estimating potential losses

Monitoring subscriber’s usage fraud and updating profiles based on usage.
New Product Review and product assessment
Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)
Ad hoc reviews and duties as may be required by the Team leader.
Main Duties & Responsibilities:
Prepare fraud investigation/incident reports with recommendations for management.
Managing and updating information on the fraud database
Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
Providing other teams with information when required .i.e. credit control, internal audit
To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers
Conducting interviews, investigations(including CDR analysis) and process audits
Preparing processes & procedures for fraud management
Reviewing of other unit’s processes & procedures and identifying control lapses which may lead to fraud.
Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)
Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.
Carry out reviews on usage data ,sources of credit, to detect anomalies or suspicious activities that can lead to fraud
Carrying out regular fraud checks on activation, migrations & deactivated subscribers.
Reviewing the FMS Thresholds and Events on the Network when required.
Reviewing New Products specifications for fraud indicators prior to launch of the product.
Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.
Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated
Review of Commission payment greater than revenue/Returned cheques
Review of backend entry /adjustments into SOG/ Minsat /HLR
Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.
Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
Provision of call details records to internal stakeholders i.e. internal audit, security and logistics
Competencies & Qualifications:
University or relevant Degree
4 – 6 years experience in the Telecommunications industry
At least 3 years experience in Fraud Management

Note: you will be required to attach the following:
1. Resume/CV

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Team Member : Fraud Management at Zain Nigeria

admin — Thu, 03 Jun 2010 07:37:00 +0000

Basic Purpose:

Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.
Conducting Fraud Investigations and estimating potential losses
Monitoring subscriber’s usage fraud and updating profiles based on usage.
New Product Review and product assessment
Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)
Ad hoc reviews and duties as may be required by the Team leader.

Main Duties & Responsibilities:

Prepare fraud investigation/incident reports with recommendations for management.
Managing and updating information on the fraud database
Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
Providing other teams with information when required .i.e. credit control, internal audit
To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers
Conducting interviews, investigations(including CDR analysis) and process audits
Preparing processes & procedures for fraud management
Reviewing of other unit’s processes & procedures and identifying control lapses which may lead to fraud.
Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)
Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.
Carry out reviews on usage data ,sources of credit, to detect anomalies or suspicious activities that can lead to fraud
Carrying out regular fraud checks on activation, migrations & deactivated subscribers.
Reviewing the FMS Thresholds and Events on the Network when required.
Reviewing New Products specifications for fraud indicators prior to launch of the product.
Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.
Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated
Review of Commission payment greater than revenue/Returned cheques
Review of backend entry /adjustments into SOG/ Minsat /HLR
Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.
Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
Provision of call details records to internal stakeholders i.e. internal audit, security and logistics

Competencies & Qualifications:

University or relevant Degree
4 – 6 years experience in the Telecommunications industry
At least 3 years experience in Fraud Management

Note: you will be required to attach the following:
1. Resume/CV

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Zain Nigeria Jobs and Careers:Manager: Business to Business( Hot Job)

admin — Sat, 29 May 2010 19:04:00 +0000

Zain Nigeria, one of the nations leading telecommunications operator recruits for Manager: Business to Business
Basic Purpose:
The incumbent will be responsible for driving strong business performance through;
•Building and sustaining corporate level relationships,
•Ensuring all accounts are managed profitably,
•Providing strategic guidance for team members
•Increasing Zain’s strategic value for Business to Business

Main Duties & Responsibilities:
•Develop the division’s overall sales strategy and drive execution through rigorous reviews and disciplined application.
•Effectively lead the team to ensure coordinated, efficient, account management, and accountability for achieving business results.
•Actively engage all internal stakeholders to ensure required Quality of Service is maintained and adherence to all SLAs.
•Conduct periodic customer satisfaction surveys to ensure customer satisfaction and a resultant increase in revenues for Zain.
•Actively seeks breakthrough and new opportunities by shaping demand, leading client discussions, and offering insightful approaches to solving client business challenges.

Competencies & Qualifications:
•A good Bachelor’s degree.
•An MBA will be an advantage.
•Minimum of 8 years sales experience, with at least 5 spent leading a sales team.
•Thorough understanding of IT and telecoms infrastructure and applications.
•Proven ability to build relationships and effectively sell to senior executives.
•Strong prospecting, presentation, oral and written interpersonal ability
•Strong employee management and team leadership skills.
•A strong background in developing new sales opportunities within a “green” field territory as well as maintaining longer term account management.

Note: you will be required to attach the following:
1. Resume/CV
Application Deadline 3rd June 2010

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Zain Nigeria Jobs and Careers: Key Account Manager: Business to Business (x 2)

admin — Sat, 29 May 2010 18:46:00 +0000

Basic Purpose:
The incumbent will be responsible for rolling out Business to Business solutions to clients by;
•Building a database of prospective clients

•Establishing contacts with relevant client representatives
•Identifying, and delivering new solution opportunities that result in substantial growth in Zain’s share and revenues of Enterprise Solutions subsector

Main Duties & Responsibilities:
•Understanding of the client’s industry and business needs and ability to deliver cutting edge bespoke solutions
•Development and execution of a detailed Sales Plan highlighting transactional and strategic initiatives
•Drive to meet and exceed set targets
•Conduct periodic customer satisfaction surveys to ensure customer satisfaction
•Constantly liaising with internal stakeholders to ensure quality of service and adherence to set SLAs utilizing feedback from clients
Competencies & Qualifications:
•University or relevant Degree
•Experience in Enterprise Solutions Sales
•4 – 6 years account management experience
•Must possess deep knowledge of Telecommunications industry and services available
•Must keep abreast of trends and lead discussions with clients on strategic directions
•Must possess excellent negotiations skills and must be result oriented
•Strong prospecting, presentation, communication and writing skills.

Note: you will be required to attach the following:
1. Resume/CV
Application Deadline 3rd June 2010

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Zain Nigerian Vacancy: Regional Sales Manager (Vavious Locations)

admin — Sat, 29 May 2010 18:12:00 +0000

Zain Nigeria, one of the leading telecom operators in the country recruits for Regional Sales Manager
Main Purpose:

•To manage the Sales and distribution of products and services in the region
•Ensure the overall delivery of the Regional Revenue and Activation Targets.
•Achieve a sustainable retail footprint (75%) within the region to ensure effective product distribution and availability
•Increase Zain Market Share in the region

Main Duties & Responsibilities:
•Formulate inputs to the development of sales strategies, plans and programs.
•Ensure Continuous Achievement of
- Retail Partner targets
- Overall regional targets
•Identify and deliver high ARPU Potentials in the Region (State Governments, Legislatures, Blue Chip Companies)
•Implement the sales programs in the region to ensure that national sales targets are met.
•Participate and contribute to the development of new products and services.
•Maintain mutual performance enhancing relationships with Retail Partners /POS.
•Provide leadership to team members and Retail Partners
•Deliver an environment that supports people development and rewards innovation.
•Sales activity to cover a span of 6 states
Must be willing to work in any region.

Competencies & Qualifications:
•Sales experience in Telecommunication or FCMG
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Zain Nigeria Jobs and Careers: Team Lead: Performance & Demand Management

admin — Mon, 17 May 2010 21:38:00 +0000

Basic Purpose:

Management of IT services

Business Unit: Zain Nigeria Division: Information Technology

Location: Nigeria – Lagos Closing Date: 23-May-2010

Main Duties & Responsibilities:

Assurance of functional quality of solutions in accordance to requirements and expectations
Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
Overall reporting regarding service quality and performance improvement
Definition of IT services and service levels offered / provided to the organization
Management of the service catalogue
Monitoring and management of service levels with regard to capacity, quality, availability and resources
Customer Advocacy
Demand/Capacity Management

Qualification & Competencies:

Qualifications:

Degree in Computer Science, engineering or related field is required
MBA will be advantage
ITIL Managers Version 2 and V3 foundation certification

Work Experience:

Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
At least 4 years experience in IT service management using the ITIL standard
At least 3 years working experience in a Telecoms company
Interpersonal skills
Good working knowledge of :
o Balance Scorecard
o OpenView/I2MP or similar tool

Key Departmental Responsibilties:

Customer Advocacy
Operational demand management
Service/Operational level management
Service Catalogue Management
IT Service Quality
Service Improvement programmes
IT performance reporting (SLAs/KPIs)

Note: you will be required to attach the following:
1. Resume/CV Apply now

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Zain Nigeria Jobs: Team Member: Billing & Payment

admin — Wed, 05 May 2010 04:49:00 +0000

Basic Purpose:

To support Zain’s IT Application and Billing teams in developing and providing robust solutions which meets marketing and business needs that will align with overall business application architecture and strategy. Application deadline 9th May,2010

Main Duties & Responsibilities:

Ensure compliant with all IT policies, architectural standards and other standards.

Communicate with project teams and other stakeholders to keep them apprised of Billing & Payment implementation/enhancement status and relevant issues of interest to clients and their business areas.

Project management of all implementations and enhancement related to all Billing & Payment applications.

Vendor management of all implementations and enhancement related to all Billing & Payment applications

Align Billing & Payment applications with other Enterprise Architecture/ Information Management counterparts to ensure overall alignment of architecture components.

Ensure that these Applications and Billing Architecture is developed to Standards required for business effectiveness and agility.

Ensure all these Applications and Billing solutions are documented (processes, policies & procedures) and updated at all times.

Ensure all these Applications and billing solutions is agile, dynamic and fit for future Business requirements.

Optimal use and re-use of IT Investment/minimizing duplication.

Effective Budgeting and Approval Board Process

Detailed design specification formulation.

New technology research and development.

Billing and Payment System’s configuration spot check

Qualification & Competencies:

Experience

At least 5 years experience in telecom billing

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Key Skills

Degree in Computer Science, engineering or related field is required
Good understanding of Telecom Network
Extensive working knowledge of telecom billing
Ability to do billing design & architectural level work
Ability to evaluate billing technology solutions / options and recommend

Key Departmental Responsibilties:

Technical leadership on Billing and Payment applications to ensure that the solutions meet the business current and future needs.

Ensure that Billing and Payment applications complies with IT architectural standards and all other IT policies.

Project and Vendor Management for all Billing and Payment applications implementations.

Strategic planning and Implementation of Billing and Payment applications.

Technology assessments and trials (RFI/RFP/RFQ)

Note: you will be required to attach the following:
1. Resume/CV

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Manager, Consumer Segment at Zain Nigeria(Top Urgent)

admin — Tue, 04 May 2010 12:06:00 +0000

Basic Purpose:

* Maximize customer value through the design of new P&S, pricing, marcom, promotions & targeted campaigns for the Consumer segment.
Main Duties & Responsibilities:

Key responsibilities:
Design Marketing plan in terms of campaigns and P&S for the Consumer segment (High Value and Mass Market groups)

Support and PMO campaign and P&S implementation (conducted by P&S) assisting the implementation process with content related information and ensuring implementation follows designed concept

Collect cross-functional business requirements and feedback for new developments

Develop full ownership of the Consumer segment through a comprehensive understanding of the Consumer segment, leveraging support of the Business Intelligence Unit when necessary
Maintain and update Consumer segmentation (High Value and Mass Market) – reassess as necessary

Perform idea challenge/ screening/ filtering and validation of potential initiatives suggested by the Consumer segment teams before final delivery and approval by marketing director

Manage the deployment of VBM practice contributing for the optimization of the customer experience in terms of campaigns and customer touch points – included cross- and up-sell activities, acquisition promotions and save team initiatives

Manage all relevant aspects of the Consumer segment that can affect the value proposition of the segment – ensure retro-feeding from Sales to develop/improve value proposition

Ensure the commercial tracking (commercial KPIs) of the P&S and campaigns launched and share the feedback with the required parties

Monitor segment performance and report to the Marketing Director

Monitor budget control of the different segments to ensure profitability
Key Result Area
Manage the creation, delivery, and implementation of the Consumer segment strategy to achieve set targets

* Total Subscribers – per identified sub-segment (mass market and high value for now)

* Subscribers per product – prepaid and postpaid

* Revenues

* MoU

* ARPU

* Churn
Gross margin per segment/product

Competencies & Qualifications:
* Relevant experience and qualification
Note: you will be required to attach the following:

1. Resume/CV

Business Unit: Zain Nigeria Division: Marketing

Location: Nigeria – Lagos Closing Date: 05-May-2010

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Manager, International and Carrier Segment at Zain Nigeria

admin — Tue, 04 May 2010 12:00:00 +0000

Basic Purpose:

* Maximize customer value through the design of new P&S, pricing, marcom, promotions & targeted campaigns for the International & Carrier segment
Main Duties & Responsibilities:
Define and reinforce International & Carrier strategy in alignment with overall Marketing department and business objectives

* Develop the overall International & Carrier roadmap and conduct quarterly reviews

* Develop full ownership of the segment through a comprehensive understanding of its needs, leveraging support of the Business Intelligence Unit when necessary

* Manage and supervise all aspects of relationships and project management/ operations of International & Carrier portfolio

* Validate and approve roaming contracts, launch certificates, concept papers, business models

* Perform idea challenge/ screening/ filtering and validation of potential initiatives suggested by the segment teams before final delivery and approval by marketing director

* Manage all relevant aspects of the International & Carrier segment that can affect the value proposition of the segment

* Develop proper KPIs with the support of the Business Intelligence unit to measure the overall performance of International & Carrier and ensure the alignment with the objectives set

* Monitor segment performance and report to the Marketing Director

* Monitor budget control of the International & Carrier segment to ensure profitability
Develop compelling promotional roadmap to ensure
Key Result Areas
Manage the creation, delivery, and implementation of the International &Carrier segment strategy to achieve set targets

* Total Subscribers – international and roaming

* Revenues

* MoU

* ARPU

* Churn

* Gross margin per segment/product
Number of roaming partners/agreements

Competencies & Qualifications:

* Relevant experience and qualification

Note: you will be required to attach the following:

1. Resume/CV

Business Unit: Zain Nigeria Division: Marketing

Location: Nigeria – Lagos Closing Date: 06-May-2010

Apply

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