OBJECTIVES:
• As a result – oriented, resourceful, energetic and enterprising personality, my desire is to utilize my skills in contributing to the achievements of the goals and objectives of my employer(s). Believe highly in teamwork, dedication to duty, high moral and social standing, possess excellent communication skills with a personal drive to attain the best results even in a high challenging environment and strive for excellence and the best.

WORKING EXPERIENCE & DUTIES:

FCMB- (Investment Banking Group)
City Securities Stockbrokers Limited
44, Marina, Lagos-Island

(Financial Operations) Sept 2009 – Till Date
• Reconciliation of various Bank/Ledger Accounts
• Preparation of Pay-Roll Journal
• Trade Up-Loads
• Reconciliation of various Offer Accounts
• Management of clients’ accounts
• Effecting all month end transactions relating to the Organization
• Preparation of Liquidity Report to Users (Management)
• Preparing Journal Entries and ensuring that same is posted accordingly
• Other administrative duties including liaising with Registrars, Regulatory Bodies on Fidelity Bond, Timely payment of Vehicle Insurance and monthly renewal of Total fuel of Company vehicles.
• Proof of Account;
• Recognition and accounting for all Offshore charges and income;
• Posting of all journal proposed entries
(Operations/Settlement Unit) Jun. 2008 –Sept 2009
• Reviewing and reconciliation of intercompany items
• Adoption of bank correspondences
• Effecting statutory payments and reconciliation of statutory in house accounts
• Effecting and correction of necessary entries in clients’ accounts
• Effecting all month end transactions relating to the organization
• Recognition and accounting for offshore charges and income.
• Effecting cheque payment & other operational processes including branch payments and transfers.
• Any other duty as assigned by the Head of Unit;

NIGERIAN TELEVISION AUTHORITY
IJEBU-ODE, OGUN STATE

Operations Supervisor (NYSC) April 2007 – Mar. 2008
(Reporting to the Head of Operations)

SUNSHINE PRIMARY SCHOOL -AGUDA
Subject Teacher –Mathematics & English Language April 2002 – Feb. 2003

EDUCATIONAL BACKGROUND & QUALIFICATION:

Institute of Chartered Accountants of Nigeria (ICAN) Intermediate Level

University of Benin B.Sc Sociology (2nd Class Upper) 2004-2006

University of Ilorin Diploma in Social Admin. 1999-2002

Government College Lagos S.S.C.E 1991-1996
Eric-Moore Road, Lagos State

NYSC Discharge Certificate Number A001117153

PROFESSIONAL QUALIFICATIONS:

Institute of Chartered Accountant of Nigeria (ICAN) Member

MAJOR STRENGHTS:
• Windows and general computer appreciation
• Ability to learn very fast and work efficiently even under pressure.
• Ability to work independently as well as in team projects
• Self-starting ability with good persuasion skill.
• Honest with high integrity.
• Good human and public relation skill.
.
HOBBIES:

Meeting people, reading, traveling and football

PERSONAL DATA:

Sex: Male
Date of Birth: 1st April 1982
State of Origin: Delta
Marital status: Married
Local Government: Ika North-east
Place of Birth: Lagos

REFREE:

Mrs. Adeniji Oreoluwa Mr. Oluwafemi Oladun
CSL Stockbrokers Ltd Financial Control
08028552287 FCMB (Investment Banking Group)
CSL Stockbrokers Limited

NAMES: Effiong Idiongo Godwin
DATE OF BIRTH: 1st September 1981
CONTACT ADDRESS: No 1, Ajiya Crescent,Nyanya,
Abuja.

CONTACT PHONE NO: +2348037944286
E-MAIL ADDRESS: mark_4u2k4@yahoo.co.uk
STATE OF ORIGIN: Akwa Ibom
LOCAL GOVT. AREA: Itu L.G.A.
MARITAL STATUS: Single
SEX: Male

COUNTRY NIGERIA
DETAILS OF TERTIARY EDUCATION
INSTITUTION DEGREE OBTAINED PERIOD
Our Saviour Polytechnic Enugu, Enugu State

Our Saviour Polytechnic Enugu, Enugu Polytechnic HND Computer Science

OND Computer Science 2006-2008

2003-2005

DETAILS OF SECONDARY EDUCATION
INSTITUTION DEGREE OBTAINED PERIOD
Itam Secondary School, Itam, Itu L.G.A, Akwa Ibom General Certificate Examination (GCE) 2002

DETAILS OF PRIMARY EDUCATION
INSTITUTION CERTIFICATE PERIOD
Army Primary School, Akamkpa Local Government Area, Cross River State First School Leaving Certificate (FSLC) 1987-1993

DETAILS OF NYSC
EMPLOYER DUTIES PERIOD
Government Secondary School, K/Warji, Bauchi State Tutor 2009-2010

WORK EXPERIENCE
1. Work Experience Royal DEE Technology,
Position
Administrative Officer
Period
2010-2011

2. Skye Bank Plc
Ikot Ekpene Branch
Akwa Ibom State
Direct Sales Agent
Period
2007-2009

3. Home Away Guest House
No. 18 Eyoma Street,
Calabar
Cross River State
Position
Receptionist
Period
2002-2003

4. Micro Trend Computer
37 Eka Street, Uyo
Position
Administrative Officer
Period
March 2006-2007

TRAINING
First Bank
ICMS… Integrated cash management services
Micro Trend
Skye Bank

SKILLS
Computer Skills/ ICT
Microsoft Office Suits, Desktop Management
& Generating of Queries
Typing Speed: 30 words minutes

HOBBIES:
Traveling, Football and Reading

REFEREES:
1. MR. IFIOK AKPABIO 2) MR. EFFIONG EKPE
Lecturer-Uyo City Polytechnic, Business
Uyo, Akwa Ibom State No. 18 Edet Akpan Street
Tel: 08028389620 Uyo, Akwa Ibom State
Tel: 08027715700

OBJECTIVE:
To contribute immensely to the development of my organization by making sure the demands of customers/clients are met in line with the objective of the organization while maximizing profit.

PERSONAL DETAILS:
Date of Birth: 1st March 1980
Marital Status: Single
Nationality: Nigeria
Sex: Male

ACADEMIC QUALIFICATION:
2003-2008 - Olabisi Onabanjo University, Ago-Iwoye, Ogun State
Public Administration (B.Sc.)
(Second Class, Lower Division)

2003-2005 - The Polytechnic Ibadan, Oyo State
Business Studies (National Diploma)
(Lower Credit)

2002 - Mercy College, Ojokoro, Lagos State
Secondary School Leaving Certificate (O’Level)

1999-2000 - Nigeria Opportunities Industrialization Centre, Gbagada
Lagos State.
Computer Studies (NOIC Diploma)
OTHER QUALIFICATION:
2009 - Alliance Francaise, Ogui New Layout, Enugu State
(Diplome Elementaire du Langue Francaise)

WORK EXPERIENCE
2000-2003 - Commodities Support Service Limited
Plot 20, Blk M. Apapa-Oshodi Expressway,
Ilasamaja, Lagos
Position Held: Logistics Officer

June’08-Jan.’09 - Rash Global Link Limited
Suite 13A, Amusement Park, 34, Randle
Road, Apapa, Lagos

March’09-Feb.2010 - Delta State Waste Management Board
Asaba, Delta State (NYSC SCHEME)
April ’10-Feb. ’11 - Simiaville International Limited
18, Otunba Osindero Street, Surulere,
Lagos.
Position: Administrative Officer

March ’11 till date – Firstcore International Limited
Block B, Suite 24, Lagos State Printing Corporation
Shopping Mall, Alausa, Ikeja, Lagos.
Position: Administrative Officer

Responsibilities: Maintaining clients’ relationship,
Ensuring payments to subcontractor are prompt,
Maintaining relationship with Government Agencies,
Maintaining Staff Database and other administrative practices

SKILLS:
• Numeracy and Analytical skills
• Organisation/Administration
• Good Business Relationship Management
• Good Oral & Written Communication
• Good PC Skills (incl. MS Office)
• Reporting & Presentation

LANGUAGES: English, Yoruba, Igbo and little French

HOBBIES: Listening to music, Dancing and Acting

SUPPORT STATEMENT Considering my educational background and brief working
experience, I am confident that I would be able to perform
My duties and responsibilities to the organization’s
standard. However, I am ready and willing to undergo
any training with regards to improving on my current
skills if given the opportunity.

REFEREES: Will be provided on request

Possessing a number of significant achievements within customer services management. Excellent customer experience approach to solving problems and optimizing team potentials whilst pro-actively developing new motivational strategies and ideas. Now looking for next stage in career whilst continuing to make a significant contribution for a major player in the telecoms industry.

AREAS OF EXPERTISE
• Escalated Queries • Team Leadership • Real-time monitoring
• Report writing/analysis
• Quality monitoring
PROFESIONAL EXPERIENCE
CUSTOMER OPERATIONS(CUSTOMER SERVICE DELIVERY) Sept 10 till date
Airtel Nigeria Limited
DUTIES
 Monitor and manage the SLAs in existence with support departments and with the subscriber to ensure a deviation of no less than 5% of queries resolved outside SLAs
 Investigate and resolve all escalated issues within SLA
 Ensure that all interactions with the subscriber result in satisfaction
 To ensure that all unusual cases are reported, treated and communicated in a timely fashion to all stakeholders
 Prepaid activations and migrations
 Rectification of service faults on postpaid lines
 Test Line Provisioning and User Acceptance tests on Postpaid products and supplementary services
 Service provisioning for all postpaid – New Activations on lines, Blackberry activations and Upward and Downward Migrations to new and within packages.
 Prepaid activations and migrations , Sim swaps all related issues
 Rectification of service faults on pre-paid lines
 Test Line Provisioning and User Acceptance tests on Prepaid products and supplementary services
 Service Provisioning for all pre-paid.
 Proficient use of all applications required for effective resolution of queries such as TABS, Remedy, HLR, SOG, Minsat and much more.
 Ensure effective product/service support to the Call Centre and other customer facing department. Offer subscribers a high level of customer service in dealing with their escalated issues.

CALL CENTER CONSULTANT & COMMERCIAL(POSTPAID AND DEALER HELPDESK) Feb. 2005 – Sept. 2010
Vmobile Nigeria Ltd also trading as Celtel & Zain
DUTIES
• To answer all incoming calls and offer Vmobile subscribers high level of customer service in dealing with their issues.
• Communicate information of subscribers clearly and effectively.
• Providing relevant information about Vmobile goods and services
• To capture all subscriber data on the relevant and applicable systems.
• Provide first call resolution to post-paid/dealer queries and Complaints.
• Escalate service requests to back office for resolution
• Educate post-paid subscribers/dealers on company products and services
• Create, update and manage customer details on CRM systems
• Activate supplementary and value added services on post-paid subscriber lines
• Tele-marketing of company’s product and services to high end Users
• Capturing data for management forecasting for premium product and service for high end users and dealers
• Interfacing with Post-paid subscriber
• Interfacing with corporate telecom dealers
• Resolution of swap queries for dealers and prepaid subscribers
• Preparation of bills of Trade partners
• Online account management function for post paid subscribers
• Compilation of peculiar post-paid queries for effective resolution
• Supporting team management to ensure achievement of preset service levels
•
FINANCE ASSISTANT Mar 2004 – Jan. 2005
BIC Office Systems and Services Limited
DUTIES
• Providing support to the portfolio managers with general accounting duties such as book keeping tasks.
• Dealing with enquiries from customers and raising invoices
• Assisting with keeping records on sales and ensuring up to date records on procuring office equipment for after sales
• Sales Ledger, posting payments and adjustments and handling account queries.
• Ensuring payments received are logged onto computer system accurately, reporting discrepancies. … the accountant and accounts
ACCOUNTS OFFICER Mar. 2002 – Mar. 2004

Imaresho Printing Limited.
DUTIES
• Keeping day to day accounts and payable receipts Batching of sales invoice/ cash receipts
• Monitoring Payment of staff salaries
• Making sure availability of paper materials in ensuring prompt payment
• Assisting with bank reconciliation with clients such as JAMB, UNION BANK,NITEL
PROFESSIONAL DEVELOPMENT
Ogun State University BSC(Hons) Accounting 1998
Certificate GCE (O Level) 1993
Courses/Training: Supervisory Skills, Customer Handling Skills, Stress management,
Time management and Report Writing, Train the Trainer.
REFEREE
To be provided upon request