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Customer Service Agent at Kenya Airways

Kenya Airways is truly the Prideof Africa. Our global network now reaches 56 destinations, 45 of which arespread across the Africa continent

Job Title        Customer Service Agent Bujumbura

Location        Bujumbura,BI

Organization Name        Ground Services

Department Description

Kenya Airways is truly the Prideof Africa. Our global network now reaches 56 destinations, 45 of which arespread across the Africa continent. With amodern fleet of  33 aircrafts, including four Boeing 777 series, makes usone the youngest fleets in Africa.

Kenya Airways opensa world of opportunity across the continent, creating sustainable developmentby connecting its people and businesses within Africaand around the world.

At Kenya Airways we believe ourgreatest asset is our people. When you join Kenya Airways we provide you withtraining and all the systems and tools you require to perform. And best of all,we provide an environment that enables each and every one of our employees toachieve their full potential.

Brief Description       

To provide a safe, secure, efficient and customer focused passenger services in compliance with regulatory requirements, Company’s policies and Customer airlines procedures.

Detailed Description           

·        Toensure efficient & effective passenger service in compliance with carrierspolicies/procedures and customer airlines approved SLA.

·        To ensurecompliance with safety & security standards in our operations to complywith relevant statutory and industry requirements.

·        Toprotect and enhance revenue collection to meet Company and Customer airlinestargets.

·        Toeffectively communicate relevant aspects of service delivery internally andexternally to meet customer expectations.

·        Ensureand maintain a healthy, safe and secure working environment in compliance withcompany procedures, regulatory authorities and requirements of customerairlines.

Job Requirements       

Knowledge,Skills, Experience

·        ‘O’level grade.

·        Experiencedelivering service in demanding consumer environment.

·        Fluencyin appropriate foreign languages an added advantage.

Competencies

·        Integrity.

·        Team player.

·        Proactive/resultsorientated.

·        Pleasant &presentable.

·        GoodCommunication/intrapersonal skills.

·        Resilient.

·         Self motivated.

Additional Details   

Compliance with SLA’s.
Customer service delivery reactions/responses.
Compliance with non SLA carriers’ policies & procedures.
Adherence to safety standards.

Closing Date        31-Dec-2011

Grade        H07      Apply now



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