Multilingual Global Contact Centre Agent Manchester
Country:UNITED KINGDOM
City: Manchester
Department:Direct Sales
Closing date :29 April 2012
Job Purpose
As a Global Contact Centre agent based in our new Manchester contact centre, you will be the first point of contact for Etihad’s guests and trade partners. An Etihad Global Contact Centre Agent is responsible for exceeding our guest’s expectations by delivering inspirational service whilst maximizing sales opportunities in a culturally diverse environment which handles contacts from our guests globally.
Responsibilities
Responsibilities shall include but limited to:

Deliver inspirational service with each guest contact in line with set standards.
Achieve individual revenue sales targets and contribute to team targets.
Expert knowledge of Etihad’s products, services and procedures.
Support back office functions as required e.g. ticketing, refunds etc.
Requirements
Secondary school education or equivalent. A minimum 2 years guest service and/or contact centre experience.
Experience in airline reservations or a travel organization advantageous.
Training and Knowledge:
Training Amadeus or another GDS for reservations and ticketing advantageous
Excellent verbal and written communication skills.
Fluent in English, second or third languages in either Russian, Thai, Bengali, Tagalog, Indonesia Bhase, German, Japanese, Chinese, Korean, Italian and French is mandatory
Highly computer literate.
The Individual:
Target and results driven.
Empathetic with a positive attitude and the willingness to work in a multicultural environment.
A passion for people and delivering inspirational levels of service.
A strong communicator and influencer.
Apply for this position

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