Our client in the Telecommunication Industry need qualified candidates to feel the above position.

 

ROLES AND RESPONSIBILITY

  • Monitoring – Systems (OS and hardware), databases, application and user experience
  • Service/Event Management
  • Workload Automation
  • Data Centre Automation
  • Capacity and performance management and optimization
  • Intelligent notification
  • Call ticketing for the generated events
  • Discovery and dependency mapping – Configuration Management System
  • Availability Management

 

EDUCATIONAL AND SKILLS

  • First degree in any discipline preferably computer science or any related science course.
  • OS (either Unix or Windows) certification or at least 3 years’ experience
  • BMC product certification or training
  • Knowledge of other non BMC ESM tools
  • ITIL v3 Foundation certification
  • Good database administration knowledge
  • Moderate experience in scripting
  • At least 3 years’ experience in IT
  • At least 2 years’ experience in the tool being supported
  • Knowledge of IT Infrastructure
  • Excellent troubleshooting skills
  • Excellent team work skills
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Excellent technical and business report writing skills
  • Good problem solving and analytical abilities
  • Excellent verbal and written communication skills
  • Basic Project Management skills
  • Technical Lead Requirements
  • At least 5 years’ experience ESM and at least Admin level on 3 of the deployed tools – Trained
  • Workload Automation Requirements
  • BMC product training and certification on Workload Automation tools

 

Qualified candidates should send their resumes in an MsWord format to: . PLEASE, ENSURE YOU STATE THE POSITION YOU ARE APPLYING FOR AS THE SUBJECT OF YOUR MAIL.

 

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