Specialist. Mobile Banking at Etisalat Nigeria-Lagos

Manage the end-to-end mobile banking platform and relationships with agencies and banks to support the use of mobile financial service

Support implementation of Etisalat Nigeria�s mobile banking strategy by planning and developing commercial solutions and inputs for the product roadmap and evolution

Co-ordinate development of agency network to provide support for Etisalat Mobile Money and banked customers

Ensure that Etisalat mobile banking solutions and channels are aligned with banking and other regulatory standards for services to be launched and supported

Manage the launch and all processes for mobile banking propositions, channels and services and ensure it is in line with Etisalat quality standards

Define processes and scope of work to facilitate recruitment, training and performance management of mobile money/ banking agents

Carry out pre-sales �gap analysis� and determine product fit to customer needs

Implement product optimization schedules, financial management, market introduction and lifecycle support

Ensure customers are educated on all mobile banking products and services and customer complaints are promptly resolved

Generate operational and management reports with analysis to track success and progress of client adoption, client value, and direct and indirect financial benefits

Ideal candidate must be able to demonstrate:

Good knowledge of business development in banking e-business and/ or e-channel

Good knowledge of e-banking product lifecycle management and operations

Good understanding of channel distribution and planning

String experience in relationship management and sales force management

Sound documentation skills

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