Specialist.Training Development at Etisalat Nigeria-Lagos

Provide creative and effective blended learning approaches to all training participants on a diverse range of subject matters

Ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required

Assist the Manager-Training with scheduling, conducting and facilitating blended learning programmes, classes, seminars, sessions and workshops

Develop, customize and maintain related training support materials which will aid trainers in delivery of training

Perform a variety of routine daily tasks, review reports, prepare correspondence and participate in special departmental projects

Develop extensive training plans to address all job functions and ensure proper execution of the training plans on annual bases

Query and analyze post-training evaluations to determine the effectiveness of learning interventions

Offer training counseling to frontline Customer Care and Sales staff

Conduct periodic assessments to get the ROI for the trainings executed in conjunction with line managers

Create well-rounded e-learning modules towards ensuring that over-dependence on classroom training is significantly reduced

Provide appropriate intervention programmes to address gaps, e.g on-the-job training, assessment centre, class/ video learning and e-learning

Monitor improvements in competence levels after the delivery of learning interventions over a specified period of time to ensure that root causes of training inadequacies are accurately traced to trainers, vendors and/ or participants

Maintain training documentation and records by managing the training database

Generate appropriate training reports for management attention and action

Review reports from performance management with a view to ensuring that customized learning interventions are proffered to address identified gaps

Experience & Skills:

Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment

Excellent planning, organizing, facilitation and training skills

Excellent problem-solving and analytical skills

Excellent understanding of Customer Service principles and GSM business environment

Good technical knowledge of systems and applications

Familiarity with developing training curricula and identifying learning needs

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