Nigeria Today
Analyst.IT Support at Etisalat -Port Harcourt,NG
| Job Title | Analyst.IT Support | |
| Location | Port Harcourt,NG | |
| Function | ||
| Job Summary | ||
| Assist in the resolution of first level IT related hardware, software and network issues organization-wide. | ||
| Principal Functions | ||
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? Assist in providing general first level technical support to end users organisation-wide. ? Assist in resolving issues and attending to service requests in line with agreed SLAs. ? Interact and consult with internal and external customers to manage customer satisfaction. ? Assist in developing and maintaining an accurate database of historical information about previous user issues. ? Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support. Perform other duties as assigned by the Manager, User Support |
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| Educational Requirements | ||
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? First degree or its equivalent in a relevant discipline. Minimum of one (1) year work experience |
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| Experience,Skills & Competencies | ||
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? Passion for Excellence
? Integrity ? Team work APPLY NOW - Customer Focus |
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