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Etisalat Nigeria Jobs: Specialist.Process Review and Operational Efficiency-Lagos


Job Title Specialist.Process Review and Operational Efficiency,

Location Lagos,NG

Function

Job Summary
Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business

Principal Functions

Recommend, implement and monitor process improvement initiatives

Implement the process KPI management framework and monitor and report on process performance

Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement

Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices

Conduct periodic and ad-hoc reviews of the company�s business processes to determine fitness for purpose

Generate process review reports with strengths, weaknesses and improvement areas identified

Identify and mitigate process bottlenecks in order to realize process efficiencies

Identify and document realistic process controls for tracking and reporting

Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions

Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements

Continuously ascertain maturity level of the company�s processes in order to monitor evolution of strategic processes and share best practices across the organization

Facilitate process awareness trainings and design of workshop materials for internal and external customers

Establish and manage quality teams for process optimization and operational excellence

Liaise with stakeholders on the identification and documentation of required processes

Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives

Support the maintenance of the Quality Management System (QMS) to promote the organization�[s competitive edge

Educational Requirements

First degree

Relevant professional certifications mandatory

Experience,Skills & Competencies

Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment

Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:

Knowledge of telecommunications process standards

Industry awareness and business acumen

Knowledge of process audit practices

Document management

Building and presenting business cases

Team-building

Presentation and report-writing skills

Ideal candidate must also be able to demonstrate strengths in:

Cross-cultural understanding

Customer-focus and complaints handling

Networking and relationship building

Communication

Flexibility and adaptability

Drive for achievement and results

Problem-solving, planning and organizing skills

Team leading and influencing skills
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