Etisalat Nigeria Jobs: Specialist.Process Review and Operational Efficiency-Lagos
Job Title Specialist.Process Review and Operational Efficiency,
Location Lagos,NG
Function
Job Summary
Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business
Principal Functions
Recommend, implement and monitor process improvement initiatives
Implement the process KPI management framework and monitor and report on process performance
Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement
Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices
Conduct periodic and ad-hoc reviews of the company�s business processes to determine fitness for purpose
Generate process review reports with strengths, weaknesses and improvement areas identified
Identify and mitigate process bottlenecks in order to realize process efficiencies
Identify and document realistic process controls for tracking and reporting
Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements
Continuously ascertain maturity level of the company�s processes in order to monitor evolution of strategic processes and share best practices across the organization
Facilitate process awareness trainings and design of workshop materials for internal and external customers
Establish and manage quality teams for process optimization and operational excellence
Liaise with stakeholders on the identification and documentation of required processes
Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives
Support the maintenance of the Quality Management System (QMS) to promote the organization�[s competitive edge
Educational Requirements
First degree
Relevant professional certifications mandatory
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment
Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:
Knowledge of telecommunications process standards
Industry awareness and business acumen
Knowledge of process audit practices
Document management
Building and presenting business cases
Team-building
Presentation and report-writing skills
Ideal candidate must also be able to demonstrate strengths in:
Cross-cultural understanding
Customer-focus and complaints handling
Networking and relationship building
Communication
Flexibility and adaptability
Drive for achievement and results
Problem-solving, planning and organizing skills
Team leading and influencing skills
Apply online
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