Nigeria Today
Customer Service Executive at Pensions Alliance Limited
CUSTOMER SERVICE
Job Title: Customer Service Executive- PCS004
Grade Alignment: Senior Officer
QUALIFICATION
The successful candidtae must be between 28 – 35 years old
Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course
5 years post NYSC experience in a related field is compulsory
A masters degree from a local or foreign university will be a bonus
JOB DESCRIPTION
Management of the Client feedback process
Resolution of all customer related queries
Develop different educational materials and write ups weekly to send to customers
Supervision of all inbound and outbound calls received in the department
Attend to clients via the live chat platform
Manage the companys face book page and resolve all queries logged on the page
Provide weekly activity reports on all customers service activities
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