MainOne Hot Job Vacancies -Lagos(Numerous Positions)
MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
At MainOne, great ideas and thoughts find a way of becoming great products, services that turn to great customer experiences. We are perfectionists, idealists and pioneers of great products and services forever thinking of better.
We have corporate offices from Nigeria to Ghana to Portugal. International and home opportunities are available.
MainOne is a family. Join in and be a part of the change and the future that will bring about new ways the continent works and connects.
Job Openings
Chief Technical Officer (CTO)
BI and Applications Lead
Account Manager
Sales Manager
Human Resource Officer
Product Specialist
Credit Control Officer
IT Service Desk Manager
Job Title: IT Service Desk Manager
Department: Information Technology
Reporting Line: Head, Information Technology
Location: Lagos
Responsibilities
Supervise the IT Service Desk team members
Support end user applications such as Microsoft SharePoint and Dynamics AX ERP platforms
Microsoft Office Suite 2010 including Project and Viso
Supervise and support Outlook e-mail client
Support end user LAN/WAN issues
Support Symantec Antivirus software
Build ITIL based service desk organization
Ensure client computer configuration policy compliance
Manage, monitor, and report service events to stakeholders and track same
Monitor incidents and report root cause
Monitor all change requests and understand service impact
Communicate changes and explain service impact
Manage Client operating systems and productivity software
Strictly enforce client computer security policy
Technical training and mentoring programs for team members
Assistance with third party service provider issues
Maintain thorough knowledge of MainOne IT operations, policies and procedures
Ensure data backup for laptop computers
Execute special projects as needed
Work with Security Specialist to manage client computer security
Maintain high professional standard and good customer relations with internal customers
Maintain accurate and complete documentation for all service requests
Continue to strive for the best service delivery method
Set and monitor KPI for direct reports
Provide monthly statistical reports on issues reported and treated
Skills & Competencies:
• Technically skilled with in depth knowledge of distributed applications and web platforms
• Understands OSI model and has knowledge of TCP/IP
• Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
• Knowledge of Exchange E-mail and Outlook 2010 client
• Strong knowledge of the Windows OS desktop environment
• Hands-on experience and thorough knowledge of computer hardware
• Experience with establishing and managing the integration of industry best practices
• Strong knowledge and practice of ITIL V3
• Excellent interpersonal and communication skills
• Ability to proactively work on problems of diverse scope
• Exhibit tact, analytical and critical-thinking skills
• Appropriately handle highly confidential and sensitive information
• Assertive and able to work successfully in a demanding work environment
• High level of energy and flexibility
• Exceptional organizational, prioritizing and multi-tasking skills
• Strong initiative, resourcefulness and follow-through
• Sound fiscal responsibility
Qualification/ Experience Requirement:
Minimum, BSc. Degree in IT, CIS or related discipline
• MCSE
• ITIL V3 Certifications
• Service Desk Certification
• 5+ years working in IT Service Desk function
TO APPLY FOR ANY OF THE ABOVE POSITIONS CLICK HERE
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