Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require
the service of a relationship officer.
Job Summary:
The role will be an interface between the company and its Members/ Data Providers.
Must have an excellent rapport and develop relationship with Members/ Data Providers.
Activities are conducted with the objective of increasing the amount of sales with the present Members
and identifying and acquiring new business from potential Members/ Data Providers.
Detailed Responsibilities:
Identify and acquire new customers Execute customer relationship plans Build and maintain relationships with bureau subscribers to
ensure customer satisfaction Ensure optimal customer service experience at every client interaction Make recommendations to the Head,
Sales and Marketing on customer needs and marketing strategies. Adhere to Service Level Agreements (SLA) to ensure the delivery of
services to Members/Data Providers Achieve revenue targets across different product/ service offerings by the company. Introduce new
service offerings to customers Any other duties of similar responsibilities assigned from time to time.
Requirements:
Minimum of a university degree in a numerate of semi-numerate discipline. 1 – 2 years post qualification experience as a relationship officer/customer
service executive preferably in the financial services sector. Must have good knowledge of MS Office. Excellent communication and interpersonal skills
Good customer service skills Good planning and organizing skills with an eye for detail. Excellent negotiation skills. Excellent listening skill;
Must be detailed to the later
Application:
Salary is N80, 000 and above (depending on experience).
Qualified candidates should please forward passport picture and CV’s to ‘[email protected]’ using ‘Relationship Officer’ as subject of mail.
Wrong applications will not be opened. Only applicants with passport pics and CV will be invited for an interview. Application closes 28th April, 2015.