Etisalat Nigeria one of the leading telecommunication company operating in the country is currently recruiting for the position of
Job Title Specialist.Process Design & Implementation
Location Lagos,NG
Function
Job Summary
Implement the standardization of processes through the use of best in class business process modelling frameworks
Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management
Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation
Champion continuous application of standard systems and tools in managing processes
Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements
Principal Functions
Execute process identification to deployment schedule and coordinate its methodical operation.
Facilitate the adherence of process standardization across the organization to achieve conformity
Support systematic identification of process maturity status to continually improve process efficiency
Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
Facilitation of projects /programs key processes and make recommendations to the Project owner
Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization’s objective
Facilitate various quality team within theorganization to achieve the one team one mission goal
Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects
Support the implementation of identified process improvement initiatives
Support collation of risk, audit and allbusiness report and prioritize implementation of recommendations
Support in Measurement and analysis ofprocess awareness level through periodic reports based on documented assessmentthus identifying acceptable method of process deployment
Support in executing Quality Management performance improvement processes
Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
Support in designing and implement various process knowledge management programmes in line with industry best standard
Implement the continual improvement oforganization business process management structure to achieve operationalexcellence enhancement of productivity.
Facilitate the implementation of ServiceLevel management framework for the purpose of maximizing vendor relationshipmanagement
Support improving teams deliverablesthrough coaching and training initiatives
Recommend programs for the continuous development of quality teams to enhance productivity.
Execute Identification, analysis and documentation of solution requirements to create a business requirements document
Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective
Educational Requirements
Bachelor’s degree.
Post-graduate degree, MA/MBA/MSc will be an added advantage.
Experience,Skills & Competencies
Three (3) to Five (5) years post NYSC work experience
Cross-cultural understanding
Customer Focus and complaints handling skills
Networking & relationship building
Communication
Flexibility and adaptability
Drive forachievement/results
Problem Solving
Work Discipline
Planning & Organising skills
Team Leading Influencing
Knowledge of Telecommunications Process Standards
Industry awareness & business acumen
Working knowledge of process modelling tools
Document management
Building & presenting business cases
Team building
Workshop skills
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