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Job Summary

• The SABM’s primary responsibility is to manage customer relationship and ensure that customer satisfaction is maintained throughout the life-cycle of the products and services purchased

Job Description 

• Development of business intelligence modules using Microsoft Reporting Services
• End to end customer relationship management.
• Technical manager for all customer escalated incidents
• Technical writing and development of software user manuals
• Identification of new market opportunities.
• Articulating and selling of InfoWARE’s defined solution sets into existing and new customers
• Act as the single point of contact for customers internally and externally.
• Provide customer feedback analysis and recommendations for product improvement to development team and management
• Develop and report on customer monthly operational metrics and provide recommendations to customers
• Remain up-to-date with product knowledge and trends in IT industry and general business
• Maintain deep technical knowledge of the customer’s solution and be able to address any question from anyone at any level at the customer’s organization
• Be available to the customer during any major incident to help bring the service back to normal operation
• Provision of clear, prompt and detailed communication of all activities to management
• New business development
• Cost management

Required Skills or Experience