Vacancy for Retail Shop Manager at Airtel Nigeria -Lagos Osun and Ekiti

Airetl Nigeria is looking for suitable candidates to fill the role of Retail Shop Manager in the following locations:

Lagos

Osun and

Ekiti

Successful role holder would be reponsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.

Key Responsibilties;

  • Managing Showroom Financials

Track, manage and control stock movement within and out of assisgned warehouses

Ensure availability of all company products and services in the Showroom

  • Asset Management

Manage all compay assets in the Showroom

Ensure systems and equipments are in working conditions

Escalate all Showroom facility issues for prompt resolution

  • Customer Experience/ Satisfaction

Relationship management; build strong relationships between Airtel and its customers

  • Query Resolution & SLAs

Monitoring and ensuring adherence to all Showroom processes

Ensure Showroom Agents have the required work tool/ accesses

Ensure all Showroom queries are resolved within the approvd SLA

Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required

  • Reporting

Daily, weekly and monthly reporting of all Showroom Financials.

Other Dimensions;

Minimum of 4 direct reports (off roll Agents).

Key Requirements;

  • Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
  • Excellent problem solving skills
  • Above average skills in Microsoft Office Suite
  • Excellent oral and written communication skills
  • Have a passion for customer satisfaction and service delivery
  • Attention to detail

Vacancy Closes on the 30th of January 2018

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