British Council Vacancy for Exams Assistant – IELTS Johannesburg

Purpose of job:  
To provide exam delivery and administrative support services for a sector (i.e. Johannesburg office) of the British Council’s examinations business in South Africa.   To support Examination Services in South Africa in delivering exams and to maintain them at the highest professional standards as set out in the British Council’s Quality Compliance Assessment (QCA) and by the relevant examination boards.

Accountabilities and responsibilities: (including management of exams activity delivery)
The Exams Assistant will be line managed by the Examinations Services Officer and will be required to perform the following duties:
Assist the Examinations Services Officer with the training, monitoring and management of Examinations Supervisor & Invigilators
Ensure that all administrative procedures are in full compliance with examination board regulations and QCA standards.
Work with the team to ensure that examinations are delivered securely and according to board requirements ·         Deliver a high quality customer service to candidates and exam boards.
Comply with and deliver on Quality Compliance Assessment (QCA) Standards and inspection visits from Examination Boards
Comply with all tenets of QCA, including local regulations as defined by the Country examinations Manager. ·         Ensure that all British Council standards are adhered to when managing finance matters related to procurement.

Main duties:
Exam administration
Booking venues and venue staff for examination sessions
Overseeing and accepting delivered examinations materials as well as check examination materials prior to exams commencing
Packing and returning scripts daily
Maintaining logs appropriately Answering all enquiries about tests and exams.

Test delivery
Delivering examinations on test days as part of the exams team which includes: Supervision of venue staff Ensuring adherence to test day procedures

Post-test administration of examinations
Shredding/disposal/despatch of examination materials while recording this in accordance with  board standards and keeping accurate records of the movement of live materials
Effective delegation of duties in the event of absenteeism

Stock keeping of materials
Maintaining logs of examination papers and other related materials

Venue Staff Management
To monitor venue staff to board and QCA standards.

Create Purchase Orders and Goods Receipting on SAP Financial System
Preparing Payment Request Templates
Updating and filing payment documents

Other duties To discharge other centre-related duties and activities as directed by the Examinations Services Officer.

Key relationships:
Internal: Customer Service Officer Johannesburg,  Country Exams Manager, Examinations Services Manager, Examinations Operations Manager, Senior IELTS Administrator, Exam Officers in Johannesburg and Cape Town, Examinations Services Assistants (in Johannesburg and Cape Town)  and Finance Officers
External: UK-based examination boards, venue Staff, enquirers, candidates, offsite venues, Exams Boards, UK Universities, Professional Bodies and local training providers

Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc)

Some Examinations are held on Saturdays/Sundays/Public Holidays. The post holder will be present to ensure exam security & delivery. Overtime/TOIL should be agreed with line manager in advance to maintain an adequate work-life balance. The post holder may be required to travel abroad to administer/monitor examinations in different centres and should therefore hold valid travel documents.

For further information please view the documents below:
Exams Assistant.doc
BC Core Skills.pdf
BC Behaviours.pdf

Applications for this vacancy need to be made online. Closing date is 5 July 2018


The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. British Council appointments are contingent on thorough checks. In the UK, and where appropriate systems exist overseas, these include Criminal Records checks.