Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Nigeria is the most populous country in Africa, and its influence spreads across the continent. Yet, inequality and insecurity have consistently undermined Nigeria’s development. Mercy Corps Nigeria was established in 2012 to respond to these challenges. The Nigeria team is headquartered in Abuja, in the Federal Capital Territory (FCT), with offices throughout Nigeria. With a strong and growing team of over 200 staff, Mercy Corps is currently serving over 600,000 beneficiaries across the country with programming in Lagos in the South; Kaduna, Benue, Nasarawa and Plateau in the Middle Belt; Kano, Kebbi, Sokoto, Bauchi, Gombe and Adamawa in the North; and Borno in the complex crisis of the Northeast. Programs include girls’ education and financial inclusion, community peacebuilding, market-based livelihoods and a multi-sector humanitarian response. With the vision of a Nigeria in which all people are empowered, engaged, resilient and secure, Mercy Corps Nigeria’s 2018-2021 strategy focuses on the root causes of conflict, governance, humanitarian needs, and market systems development.
General Position Summary
The Country MEL Manager is a key position at Mercy Corps Nigeria. The position holder is responsible for cross-cutting programmatic information management, monitoring and evaluation, ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high quality reports and proposal development. In addition, the position holder will be responsible for ensuring systematic rollout of the country MEL data management systems including CommCare and TolaData across country program.
Essential Job Responsibilities
- Further the country MEL strategy (primarily focused on the roll-out of the CommCare and TolaData platforms) and provide leadership to field offices in developing program-level MEL systems.
- Lead the comprehensive roll-out of country data management systems while working closely with Program Managers and the NE PaQ unit to ensure significant number of MCN programs are captured in these systems.
- Lead the roll-out of the agency TolaData platform for tracking program indicators, ensuring traceability and timeliness of data/information to the Senior Management Team (SMT) and Program Managers.
- Lead the roll-out of new programs on CommCare as the country office’s primary data collection and storage tool.
- Use existing MC resources train M&E and program teams in the area of monitoring and evaluation and report writing.
- Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including training on Tola (digital tool developed by MC) and the periodic reflection and analysis of program monitoring data to disseminate learning.
Monitoring and Evaluation/ Assessments
- Assist in designing programs that incorporate Mercy Corps’ standards on design, monitoring, and evaluation.
- Coordinate and play a role in internal and external assessments as requested. Provide input as to MEL systems and act as a link to HQ M&E technical staff.
- Set up and supervise the country MEL programs including hiring, orienting and supervising MEL staff as appropriate.
- The position will has a central role in developing the capacity of a national team to conduct internal evaluations.
- The Country MEL Manager will lead the Country data management systems using the CommCareHQ and the agency TolaData platforms.
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Hire, orient and lead team members as necessary.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
MEL Systems Technician and MEL intern
Reports Directly To: Director, Development Programs
Works Directly With: Program team, MEL, Operations, NE PaQ
Requirements, Knowledge and Experience
- BS/A or equivalent in a relevant or related field. Coursework in M&E, research and evaluation methodologies and IT is strongly preferred.
- Minimum 7 years of experience in M&E; data analysis and experience in data troubleshooting.
- Demonstrated experience in data collection, quantitative and qualitative analysis, and reporting.
- Proven experience in developing and managing information management systems, including CommCare and TolaData.
- Experience designing and institutionalizing responsible data protection policies a plus.
- Experience in leading trainings of teams.
- Excellent verbal and written communication skills in English.
The successful candidate will combine exceptional organizational abilities and writing skills with good humor under pressure. S/he will learn and move between all departments to consolidate essential information for accurately reporting Mercy Corps activities in across the Nigeria program portfolios. The candidate will be organized and maintain a clear electronic and paper filing system. S/he will take the time to learn and understand donor compliance and reporting requirements.
Living Conditions / Environmental Conditions
The position is based in Abuja and it requires up to 50% travel to field locations, where security is at times high-risk. Security in Abuja is generally good. Housing, health care, water, electricity and consumer goods are all reasonably accessible and there are good international and domestic travel options from Abuja Airport.
Air and road travel is necessary to get to some field locations. Mobile phone services are widely available. Internet is available in all Mercy Corps offices, although might be inconsistent. Travel to field sites will be required where living conditions are clean and secure, but basic. There’s reasonable access to most consumer goods, although they can be expensive. There is good number of school with different education philosophies and curriculum (British, American and French to name the few).
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.