Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.
About the role
The post holder will support the Monitoring Evaluation Accountability and Learning (MEAL) and programs unit in implementing accountability activities which would range from daily visit to project locations with volunteers to get complaints, escalate them to the appropriate unit for them to be solved, input complaints into the Christian Aid complaints database and produce periodic reports.
The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.
You are required to have a university degree/HND with at least one year working experience with an INGO. The post holder is required to be familiar with Microsoft packages and possess good communicate skills (verbal and written). You are required to have demonstrable capacity to interact with community stakeholders and displaced persons in the various project locations is essential. Fluency in Hausa and Kanuri is essential. Ability organise and maintain information and filing systems is desirable.
This role requires applicants to have the right to work in the country where this position is based.
We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, religion or belief.
You can expect a wide range of rewards and benefits and flexibility that will ensure you enjoy a good work/life balance.
As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:
Tell us about a time when you worked in a helpful and cooperative way with others and provided help to them without being asked. What was the situation? What help was needed? What was expected of you in the situation? What was your task here? What actions did you take? Why did you take that action(s)?What was the outcome of your actions? What was the impact? How did you know?
Tell us about a time when you needed to explain something in a simple or different way because someone appeared to have not understood you. What was the context? What was your task? What did you have to communicate differently? What did you say? How did you say it? What was the result? Were you successful? If so, how did you know?
Please tell us about a time when you were particularly conscious of the quality of your work and how you ensured it met the standards required. What was the situation? Which piece of work? Why was it memorable? What had you been asked to do? What action(s) did you take to check the quality and standard? Were you successful? If so, how did you know?