* Understand target market needs and assist in developing relationship initiatives accordingly
* Monitor/ manage existing products in the Business portfolio on an ongoing basis.
* Assist in identifying new revenue streams within the post-paid and hybrid portfolio
* Support project management in the product development lifecycle of new MTNN products
* Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making
* Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
* Implement product development policies and procedures.
* Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
* Ensure new products designs are line with segment strategy and objectives.
* Monitor and evaluate existing products performance on an on-going basis.
* Develop a mechanism for proactively identifying product related queries.
* Ensure prompt resolution of identified product related issues.
* Prepare and generate relevant reports on business segment products and their performance.
* Provide information packs and FAQs to guide the deployment and use of new products and services.
* Provide resources for UAT and FUTs.
* Review UAT plans.
* Ensure sign off of product specifications and UAT reports.
* Drive and participate actively in FUTs
* Liaise with technical teams on customer care and billing applications.
* Monitor suppliers’ compliance with SLAs and business rules.

* Perform other tasks as required by the Product Manager.

Job Conditions: Normal MTN working conditions Long working hours Open plan Office environment. Minimum qualification is 2.2 or equivalent
Reporting To: Product Development Manager (Postpaid)
Required Skills:

* 4 years work experience which includes:

· Marketing Communications

* Product Development
* Demonstrated experience in primary and/or secondary research

* Project Management experience

Employment Status :
Permanent
Qualification:
First degree in Marketing or any other Social Science discipline

This vacancy expires on 9/15/2009
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IMPORTANT INFORMATION:
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Born out of Hoechst Nigeria, NGC has over 45 years pedigree in manufacturing quality products.

NGC is an equal opportunity employer.
You are welcome to join our team.
Kindly submit your resume in the form below. Our HR team will contact you in event of an opening. Application form

We offer excellent benefits, rewarding and challenging career opportunities, and quality training for all employees. Above all, recognizing our employees for their achievements, hard work and dedication is Oak Pensions top priority.

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