Background: The International Institute of Tropical Agriculture (IITA) invites applications for the position of a Country Coordinator.
IITA is an international non-profit research-for-development (R4D) organization created in 1967, governed by a Board of Trustees, and supported primarily by the Consultative Group of International Agricultural Research (CGIAR). Our R4D is anchored on the development needs of sub-Saharan Africa. We develop agricultural solutions with our partners to tackle hunger and poverty by reducing producer and consumer risks, enhancing crop quality and productivity, and generating wealth from agriculture. We have more than 100 internationally recruited scientists from about 35 countries and 900 nationally recruited staff based in various stations across Africa. Please visit http://www.iita.org/ for more information on IITA.
Position/Responsibilities:
The STCP Country Coordinator (CC) will report directly to the STCP Program Manager (PM). The CC will be stationed at the STCP country office which is located at Gbargna. The CC will also liaise with and coordinate STCP activities with the IITA Country Representative who is based in Monrovia.
The CC will be responsible for developing and implementing, in collaboration with the Ministry of Agriculture, a research and development program focusing principally on the cocoa sector but will also include other tree and staple crops. To this end the CC will lead a STCP country office management team and will work closely with government, donors, partner organizations and farmer organizations.
Specific duties
Ensure that the STCP Country Office is managed and administered in a first class manner according to IITA policy and procedures.
In consultation with the PM/regional team establish the direction and goals of the country program.
Establish and maintain strong working relationships with government, donors and partners.
Identify, develop and prepare project proposals.
Search for local, regional and international funding sources.
Identify critical constraints to achieving the STCP vision and propose and test scaleable approaches for the development of new innovations to address those constraints.
Plan for the implementation of a successful exit strategy.
Management
Fully responsible for managing the country level portfolio of projects and activities.
Develop and maintain a strong and motivated country team based on good communication and through monthly staff meetings.
Undertake regular field visits and checks (at least every month) to oversee project implementation.
Establish an effective management information system to monitor project activities based on monthly reports of field projects.
Ensure that essential project data is captured and recorded in timely manner and undertake periodic analysis and assessments of this data.
Identify field project needs and ensure timely and necessary support.
Coordination
Establish and maintain strong working relationship with the Ministry of Agriculture on the basis of the production of a monthly briefing note and monthly meetings.
Contribute to the strengthening and development of the country’s agricultural research agenda.
Facilitate appropriate country level tree crop policy dialogue and change.
Establish and maintain strong relationships with donors and partners through regular meetings.
Convene country level stakeholder roundtables/seminars/workshops on key strategic issues.
Liaise and coordinate STCP field activities/components in collaboration with technical implementers and project partners to ensure smooth implementation and to address any constraints.
Organize field visits for representatives of government, donors and partners to successful field activities.
Develop innovation platforms/partnerships with local stakeholders for defining constraints and identifying innovative solutions for testing and scaling out.
Establish and maintain a national strategic network of stakeholders to facilitate implementation of activities and to develop new approaches.
Liaise and coordinate with the regional office on key and cross border issues.
Planning and Reporting
Draft comprehensive and detailed STCP annual work plans and budgets.
Draft work plans and budgets for ongoing projects.
Prepare quarterly STCP progress reports and submit to the PM.
Draft STCP annual and six month progress reports and present at regional steering committee meetings.
Draft and timely submit reports to donors/regional office for bilateral projects.
In collaboration with local partners and the regional office identify new projects and draft concept notes, project plans and proposals.
Administration
Ensure that the STCP office fully installs and completely follows IITA administrative procedures and systems.
Responsible for the recruitment, appointment, training and discipline of all program staff.
Responsible for the identification of short term consultants, drafting of TOR and contracts in line with IITA policy.
Undertake the negotiation and drafting of contracts with partner organizations.
Financial Management
Prepare annual budgets for STCP and bilateral projects and submit to the regional Finance Manager for approval.
Responsible for the implementation of budgets and accountability through the timely submission of financial reports to the Finance Manager.
In collaboration with the FM establish and maintain a financial management system in the country office.
Public Relations
Design and implement a publicity agenda (media interviews and appearances, newspaper articles, etc) to promote and raise the profile of the STCP country program.
Establish and maintain excellent public relations for IITA/STCP.
Prepare documents and publications to ensure a high program visibility.
Attend relevant national, regional and international meetings and conferences to promote IITA/STCP.
Other
Undertake any other duties assigned by the PM.
Qualifications/Experience:
Minimum qualification of a master’s degree and will have studied agriculture, natural resource management, forestry or the social sciences. However, other study areas will be considered.
At least 8 years working experience in a managerial position preferably in the humid tropical zone in Africa and in multi-cultural environments.
Experience in a post-conflict environment would be advantageous.
The position demands strong leadership but the candidate must also be a team player. He/she therefore will need to demonstrate experience in leadership and/or management positions and possess excellent communication skills.
Experience in staff training and mentoring would be advantageous.
Networking, ability to interact with government agencies, NGOs, and private sector at senior country levels are essential requirements.
Experience of working in a multi-disciplinary organization would be advantageous.
The position demands good oral and written communication skills and fluency in English.
General information: Initial appointment is for two years. IITA offers a competitive remuneration package paid in US dollars. This is a regional position and is open to nationals and residents of Cameroon, Cote d’Ivoire, Ghana, Liberia and Nigeria.
Applications: Applications including curriculum vitae, names and addresses of three referees should be addressed to the Human Resources Manager. Please complete our online application form using this link: http://old.iita.org/cms/details/job_application.aspx
Closing Date: January 7, 2011
IITA is an equal opportunity employer and particularly welcomes applications from women candidates.
Please note that only shortlisted candidates will be contacted

REFERENCE NUMBER: WO/ECA/MRKT/15-11- 10/01
JOB TITLE: EAST & CENTRAL AFRICA AREA RESEARCH MANAGER
LOCATION: NAIROBI, KENYA
REPORTING TO: HEAD OF MARKETING, EAST & CENTRAL AFRICA AREA

REQUISITION NUMBER: 1
RESPONSE DEADLINE: 31/12/2010

KEY RESPONSIBILITIES:
THE INCUMBENT WILL BE RESPONSIBLE FOR:
Leading the process of consumer and customer insight generation in the Area.
Ensuring the integrity of insights and its integration in the decision making process.
The guardianship of all research systems, protocols and platforms
Ensuring the marketing insights and information platform (processes and systems) is fit-for- purpose to support informed decision making.
Management of research agencies and 3rd party service providers

SKILLS & EXPERIENCE:
5-8 years relevant FMCG experience.
Research methodologies, design and systems
Research agency management
Brand and trade marketing strategy development
Experience in people supervision (including coaching and team leadership skills)

EDUCATION:
Bachelors Degree in any business-related field

EQUITY STATEMENT:
British American Tobacco is an equal opportunity employer

GENERAL:
The company reserves the right not to make any appointments as a result of the selection process
An attractive remuneration package commensurate with the role will be offered to the successful candidate.

Click to apply

Hires, trains and manages members of the customer service department. Resolves difficult issues regarding client complaints and other matters. Works closely with managers in other departments, such as sales, to develop accounts, and update policies and procedures for client services.

Key Responsibilities:

The main focus of the customer service manager is to satisfy the needs of every customer. The work of the customer service manager has to be performed at various levels right from initial level of dealing with customers at the reception to the higher level to make the top management aware of the expectations and need of the customers.

Employee Supervision: The CSM is to supervise all the employees of customer service which includes checking the performance, work efficiency, punctuality and above all, the duties of his team of customer representatives

Customer Service: The CSM is responsible to ensure excellent customer service levels are provided by the company at all times and in all geographies. Special attention is given to the practices for customer service like listening to the customers, making suggestions, keeping the promises and ensuring that they are performed in an excellent manner which are key to good customer service.

Client Retention & Escalation: The CSM will be overall responsible for the retention and development of existing and newly landed clients. He will also be the point of escalation for clients who are not satisfied or confused about the service.

Sale Opportunities: The CSM is responsible for identifying and developing further sale opportunities with existing clients and support the sales team to capture these opportunities, and deliver the agreed services to the satisfaction of the client.

Customer Service Employee Development: The CSM is responsible to training and develop the CS team. His duty is to ensure that the employees possess the required knowledge regarding the services we deliver, values, expectations, rules and regulations of the job, as well as are of the right caliber to deliver the services to the satisfaction of the clients.

Targets and Goals: The CSM will be tasked to meet growth, CM1 and service level targets as set regularly. This includes increasing the customer satisfaction ratings of the company by providing good service to clients.

Main requirements for the position holder are:

· 5-7 years of experience in customer service delivery in a multinational company
· 3-4 years of experience in leading and managing a team
· Excellent communication and negotiation skills
· Perfect command of English and Arabic
· Self-driven, extroverted personality that likes to work with and through people inside and outside the company.
The position will offer you:

· A chance to develop and grow the new Customer Service department in Damco Egypt.
· Enhancement of your management and communication skills
· Exposure to an extensive client portfolio in and out of Egypt.
· Exposure to multinational environment

Apply for this position

Contact information:

George Farid

Managing Director

As part of this renewal process, ECOWAS is pre-occupied with the implementation of critical and strategic programmes and wishes to recruit qualified and capable individuals into the following professional and general positions.

Current Vacancies

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Administration and Finance
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Transport Infrastructure Specialist (Civil Engineering/Roads)
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Energy Infrastructure Specialist
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Telecommunication Infrastructure Specialist
Closing on: 27-12-2010
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Economic & Financial Analyst
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Legal Adviser – Regulation Specialist
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Procurement Specialist
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Head Of Administration & Finance
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We, being an equal opportunity employer, are renowned for our dedicated and professional staff and global career opportunities.

Damco Madagascar is an organization with fantastic opportunities and growing fast.

We have an exciting opportunity for a career-minded professional to join us as Country Finance Manager (Antananarivo / Madagascar).
Reporting to: Managing Director
Location: Antananarivo – Madagascar
Employment terms: Local terms
JG: 54

The Country Finance Manager in Madagascar is part of the DAMCO Logistics Management team, reporting to the Managing Director

The Country Finance Manager is primarily responsible for following:
· Prepare the monthly Financial reporting and delivering complete, accurate and timely management information to all stake holders according to set deadlines
· Prepare and coordinate the country board files, monthly reports, book close and yearly budgets
· Prepare and ensure that the monthly reconciliations are done to justify all the balance sheet accounts;
· Ensure proper accounting and financial controls and ensure that procedures are in place in compliance with local regulations and partner agreements
· Be able to discuss and negotiate with Banks and other Financial Institutions for finding solutions on day to day business needs.
· Ensure timely payment of Tax dues like taxes on salaries, turnover tax, tax on profits, etc.
· Coordinate on all internal and external audits which include local, Cluster and Area audits.
· Plan and prepare for respecting the local statutory formalities with regard to holding of the Board meeting and Annual General Meetings. Timely update of the statutory records relating to changes in the Corporate Structure.
· Develop and implement procedures to enhance internal controls
· Conduct ad-hoc financial analysis and projects as required
· Show aggressive initiative to reduce costs and improve profitability
· Optimal use of the cash resources and ensure there is proper balance between cost vs benefit.
· Own the risk management process
· Develop a strong Finance team to promote and bring in performance efficiency.
· Assist the management on strategies, Project Investment analysis and administrative matters and add business value as and when required

REQUIREMENTS FOR THE IDEAL CANDIDATE

· Degree in accounting or country equivalent
· Post-graduation in Finance/Management will be an added advantage.
. Min 5 years of experience in equivalent position
· Good exposure in Finance and Accounting with strong analytical skills
· Should possess a decent IT background and have excellent computer working knowledge.
. Should be able to work on multiple work related systems and be fast to adapt to changes.
· Capability to work out project/investment analysis and be able to use the different project evaluation techniques.
· Excellent knowledge of local tax laws is necessary particularly with respect to TVA and its applicability to the existing business scenario.
· People management skills
· Good communication skills both written and spoken
· Fluent in English and French
· Self-driven, Quality and Result oriented
· Strong team player with focus on motivating and further developing the Finance team
· Thrive under pressure to meeting deadlines as set by the Management

Deadline for receiving applications: December 10th 2010

Apply now!

Contact information:

For further information, please contact Haingo Rabemanotrona, mdghrd@maersk.com

Critical qualifications /Skills/Experience
– The position requires a professional standard of knowledge to lead teams through functional/general expertise in the finance and associated functions.
– Completed post-graduate studies in Accountancy or Finance management or related business studies.
– Minimum 5 years in finance roles including management experience.
– Extensive knowledge of setting of budgets, reporting, inventory control systems and accounting.
– Understanding of the container shipping industry and an ability to relate with shipping company and other associated industry managers.
– Able to provide vision and empowers others to take action by effectively delegating.
– Ability to provide leadership, obtain cooperation and assistance to meet objectives, and promote a team environment.
– Requires good verbal and written communications skills, in addition to effective interpersonal skills.
– Requires excellent analytical skills, including the ability to extract, compile and analyze data.
– Must be able to exercise discretion and good judgment
– Must be able to handle company information with confidentiality and discretion.
– Have the ability to develop according to the business & management needs, but also to initiate change.
– Demonstrates cost consciousness in all areas of work; strives to improve Entities cost position.
– Requires ability to communicate in English, both verbally and written. French speaking would be an advantage
– OHADA knowledge is desirable

Learning & Career Opportunities
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
· Experience in finance operations
· Leadership skills in leading a department of professionals.
· Relevant next career steps might be:
· Position in finance in a relatively senior role
· Position in finance in a larger or more complex terminal environment

Contact information:

The application deadline is 15 dec 2010. The hiring manager is Robert Bal (APMT Côte d’Ivoire Cluster Manager). We ask that all applications are submitted electronically through the job portal.

Apply for this position

For more information please contact:
Robert Bal, APMT Côte d’Ivoire Cluster Manager
+225 21 21 91 00
robert.bal@apmterminals.com
or
Gabriel Varango, Cluster HR Manager Ivory Coast
+225 21 21 91 93 (direct) / +225 21 21 91 00
Gabriel.Varango@maersk.com

organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership with the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world’s most vulnerable populations to lead healthier lives.

• Provide technical (clinical and non-clinical) leadership on the provision of family planning services.
• Train project staff about project interventions and ensure programs adhere to current, internationally accepted health service delivery norms and standards.   
• Facilitate south-to-south training and technical assistance to improve the capacity, impact and/or cost effectiveness of PSI’s family planning service delivery programs.
• Coordinate with RH partners and other PSI platforms in the design of FP/RH programs. 
• Provide technical and managerial oversight for a network of family planning and other reproductive health service providers including clinics, pharmacies and mobile educators;
• Manage Youth RH staff and distribution of RH commodities in both private and public sectors in targeted counties;
• Develop and implement marketing and communications campaigns around family planning  and other youth reproductive health issues;

• Manage external relations with donor, government, NGOs, health clinics, and pharmacies;
• Mentor and develop local staff capacity in project planning, marketing, budgeting, and fundraising;
• Aid Youth RH team in providing input and training assistance for national partners;
• Fund-raise for existing and new activities;
• Complete financial and other reporting as required by donors and PSI/Washington;

• Manage/Mentor one of the following Units/Systems Areas: Operations, Procurement and Logistics, Marketing and Sales, Research and Metrics, Finance to support platform capacity building efforts.

• Proven record of excellent management, leadership, decision making and interpersonal skills.
• At least 8 years experience with voluntary family planning and reproductive health projects, particularly service delivery projects targeted for youth.
• Demonstrated experience building the capacity of in-country platforms and organizations to improve family planning projects.
• Experience that demonstrates a sound understanding of male and female gender roles and how they are integrated into FP programs is preferred.
• Two years experience living or working in a developing country is highly desirable.
• Effective English oral and written communications skills.
• Familiarity with USAID Reproductive Health programs, policies and practices preferred
• Familiarity with Youth- and Gender-centered approaches to Sexual and Reproductive Health interventions also preferred. 

• Level 6 

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