Hires, trains and manages members of the customer service department. Resolves difficult issues regarding client complaints and other matters. Works closely with managers in other departments, such as sales, to develop accounts, and update policies and procedures for client services.

Key Responsibilities:

The main focus of the customer service manager is to satisfy the needs of every customer. The work of the customer service manager has to be performed at various levels right from initial level of dealing with customers at the reception to the higher level to make the top management aware of the expectations and need of the customers.

Employee Supervision: The CSM is to supervise all the employees of customer service which includes checking the performance, work efficiency, punctuality and above all, the duties of his team of customer representatives

Customer Service: The CSM is responsible to ensure excellent customer service levels are provided by the company at all times and in all geographies. Special attention is given to the practices for customer service like listening to the customers, making suggestions, keeping the promises and ensuring that they are performed in an excellent manner which are key to good customer service.

Client Retention & Escalation: The CSM will be overall responsible for the retention and development of existing and newly landed clients. He will also be the point of escalation for clients who are not satisfied or confused about the service.

Sale Opportunities: The CSM is responsible for identifying and developing further sale opportunities with existing clients and support the sales team to capture these opportunities, and deliver the agreed services to the satisfaction of the client.

Customer Service Employee Development: The CSM is responsible to training and develop the CS team. His duty is to ensure that the employees possess the required knowledge regarding the services we deliver, values, expectations, rules and regulations of the job, as well as are of the right caliber to deliver the services to the satisfaction of the clients.

Targets and Goals: The CSM will be tasked to meet growth, CM1 and service level targets as set regularly. This includes increasing the customer satisfaction ratings of the company by providing good service to clients.

Main requirements for the position holder are:

· 5-7 years of experience in customer service delivery in a multinational company
· 3-4 years of experience in leading and managing a team
· Excellent communication and negotiation skills
· Perfect command of English and Arabic
· Self-driven, extroverted personality that likes to work with and through people inside and outside the company.
The position will offer you:

· A chance to develop and grow the new Customer Service department in Damco Egypt.
· Enhancement of your management and communication skills
· Exposure to an extensive client portfolio in and out of Egypt.
· Exposure to multinational environment

Apply for this position

Contact information:

George Farid

Managing Director

Apply for this position

The function of the Country HSE Manager is to ensure  Group HSE management system in-country.

He is responsible for coordinating ,for leading and managing the HSE activities and resources.

He is also to assist in promoting and developing a strong safety culture oriented towards continuous improvement and in reinforcing HSE leadership from key staff in the Country. He is to ensure that all personnel adhere and comply with the Group HSEQ Policies and rules.
Responsibilities

The country HSE Manager will be responsible to provide an efficient support at the 3 following levels: Country, projects and sites.

    * Develop and maintain the Country HSE Plan and any other required Country HSE documentation covering environmental and health aspects.
    * Assist and advise in all matters pertaining to the Health and Safety of the personnel, the Safeguarding of the equipment and the preservation of the environment.
    * Staff and co-ordinate the HSE Resources in the Country to ensure that appropriate support is provided to Projects teams and Sites, in coordination with the Regional HSE department.
    * Ensure that all Group HSE processes, rules and policies are respected and report to him any deviation.
    * Participate to the definition of the Yearly Country HSE Action Plan (cascaded from the Group and Regional ones) and be responsible for its execution.
    * Ensure all required Risk Assessments for the Country are carried out
    * Enforce the HSE policies on vessels
    * Monitor and ensure compliance with Company statutory health, safety & environmental rules & regulations (ISM, STCW, MARPOL, ISO etc)
    * Participate in the inspection of marine vessels to ensure compliance with company standards and contractual obligations
    * Review regular reports from vessels on safety meetings to ensure company procedures are being adhered to
    * Handle matters related to compliance with HSE requirements of various Regulatory Authorities
    * Communicate with Clients and Regulatory Authorities on matters related to HSE requirements and also guide the project teams on such matters
    * Ensure all accidents and incidents are recorded, reported and investigated as required and that corrective action is implemented accordingly
    * Manage and develop a high performance team, maintaining a positive and proactive working environment that encourages efficient team working
    * Take lead in resolving technical problems related to HSE
    * Prepare and maintain required HSE statistics and key performance indicators for review and report / update HSE Board accordingly
    * Advise and assist personnel with regard of health, safety & environmental management matters for all field of activity performed on vessels
    * Maintain up to date and share a set of procedures, work instructions, induction presentations as necessary to promote common practices.
    * Perform regular audits and monitor HSE performance to identify areas for improvement, and ensure that appropriate actions are taken. This includes offices, guesthouses, and accommodations.

Qualifications et experience

    * Degree in Engineering discipline, or other relevant education / practice.
    * Minimum of 5-10 years of experience in HSE on projects and/or sites in the Oil & Gas Industry and in an offshore environment.
    * Knowledge of Construction and Fabrication operations (onshore and offshore), HSE Management System and related tools.
    * Good command of English, both oral and written. Command in French is of added-value.
    * Leadership skills.
    * Teamwork and proactive approach.
    * Ability to negotiate, share and promote ideas.
    * Creativity, autonomy, flexibility, adaptability and rigor.

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Sales Manager CAC
Job reference n°: AGO0404
Sector: IT & Telecom – Angola – Southern Africa
Function: Marketing
Apply online

Our client is a leading international company in High technology marine services for the offshore Oil & Gas industry
Job description

The function of the Country HSE Manager is to ensure  Group HSE management system in-country.

He is responsible for coordinating ,for leading and managing the HSE activities and resources.

He is also to assist in promoting and developing a strong safety culture oriented towards continuous improvement and in reinforcing HSE leadership from key staff in the Country. He is to ensure that all personnel adhere and comply with the Group HSEQ Policies and rules.
Responsibilities

The country HSE Manager will be responsible to provide an efficient support at the 3 following levels: Country, projects and sites.

    * Develop and maintain the Country HSE Plan and any other required Country HSE documentation covering environmental and health aspects.
    * Assist and advise in all matters pertaining to the Health and Safety of the personnel, the Safeguarding of the equipment and the preservation of the environment.
    * Staff and co-ordinate the HSE Resources in the Country to ensure that appropriate support is provided to Projects teams and Sites, in coordination with the Regional HSE department.
    * Ensure that all Group HSE processes, rules and policies are respected and report to him any deviation.
    * Participate to the definition of the Yearly Country HSE Action Plan (cascaded from the Group and Regional ones) and be responsible for its execution.
    * Ensure all required Risk Assessments for the Country are carried out
    * Enforce the HSE policies on vessels
    * Monitor and ensure compliance with Company statutory health, safety & environmental rules & regulations (ISM, STCW, MARPOL, ISO etc)
    * Participate in the inspection of marine vessels to ensure compliance with company standards and contractual obligations
    * Review regular reports from vessels on safety meetings to ensure company procedures are being adhered to
    * Handle matters related to compliance with HSE requirements of various Regulatory Authorities
    * Communicate with Clients and Regulatory Authorities on matters related to HSE requirements and also guide the project teams on such matters
    * Ensure all accidents and incidents are recorded, reported and investigated as required and that corrective action is implemented accordingly
    * Manage and develop a high performance team, maintaining a positive and proactive working environment that encourages efficient team working
    * Take lead in resolving technical problems related to HSE
    * Prepare and maintain required HSE statistics and key performance indicators for review and report / update HSE Board accordingly
    * Advise and assist personnel with regard of health, safety & environmental management matters for all field of activity performed on vessels
    * Maintain up to date and share a set of procedures, work instructions, induction presentations as necessary to promote common practices.
    * Perform regular audits and monitor HSE performance to identify areas for improvement, and ensure that appropriate actions are taken. This includes offices, guesthouses, and accommodations.

Qualifications et experience

    * Degree in Engineering discipline, or other relevant education / practice.
    * Minimum of 5-10 years of experience in HSE on projects and/or sites in the Oil & Gas Industry and in an offshore environment.
    * Knowledge of Construction and Fabrication operations (onshore and offshore), HSE Management System and related tools.
    * Good command of English, both oral and written. Command in French is of added-value.
    * Leadership skills.
    * Teamwork and proactive approach.
    * Ability to negotiate, share and promote ideas.
    * Creativity, autonomy, flexibility, adaptability and rigor.

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Country HSE Manager
Job reference n°: NGA0402
Sector: Maritime – Nigeria – Western Africa
Function: Other

Apply online

Our client is a leading international company in High technology marine services for the offshore Oil & Gas industry
Job description

The Shipyard Manager will be responsible for the overall technical activities & maintenance operations for a large fleet of Crew boats. He will as well oversee all new construction activities.
Responsibilities

    * Manage overall technical activities & maintenance operations for a large fleet of crew boats
    * Supervise the mechanical team and insure planned maintenance and other technical activities are carried out in a correct and safe manner
    * Train, supervise and provide general guidance to his team with day to day operational involvement.
    * Ensure high standards in maintenance and preparation of fleet
    * Full supervision of the maintenance operations of vessels : planning, repairs, inspection Responsible to follow the new building program with the shipyard
    * Manage the yard and delivering the required equipment in a timely manner
    * Assist with & organize all surveys and statutory vessel inspections. Check that equipments and tools are properly maintained and inspected
    * Oversee all new building activities, review & approve major refits, dry-docking & major repairs.
    * Report on day to day basis about new buildings, ships operation, budgetary performance and any untoward incidents on vessels in the fleet
    * Ensuring company policies and standards are strictly followed
    * Monitor budgetary performance
    * Daily reporting

Qualifications et experience

    * Class I Engineer Certificate
    * Mechanical eng. or demonstrated sound technical knowledge through experience
    * Shore base experience in West Africa used to manage a fleet and a work shop
    * Experience of the offshore industry
    * Knowledge of the maritime industry / operation of ships
    * Management skills, strong and attentive to his team
    * Shipbuilding/operation/technical knowledge
    * Very organized
    * Communication skills
    * Ability to work under pressure
    * Ability to work in multicultural environment
    * Fluency in English

What is on offer

Attractive Expatriate Package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Shipyard Manager

Job reference n°: NGA0403
Sector: Maritime – Nigeria – Western Africa
Function: Other
Apply

Graduate Trainee
 Job reference n°: LBY0406
Sector: Oil&Gas, Energy, Mining & Utilities – Libya – Northern Africa
Function: Production

Our Client is a leading international manufacturer for the Oil & Gas sector.

The company is looking for Libyan Graduate Trainee Engineers for its operations.
Job description

The position was created in order to develop young engineers’ abilities and skills, to grow a future director class with an excellent technical background.

The candidate will be part of the
Responsibilities

Qualifications et experience

    * Bachelor in Engineering from an European or US University
    * Should be willing to take frequent trips
    * Should demonstrate strong proactivity, technical background and knowledge.
    * Open mind and client orientation are mandatory.
    * Good communication skills, teamwork, analytical skills
    * Fluent proficiency in English

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

Job reference n°: EGY0407
Sector: Oil&Gas, Energy, Mining & Utilities – Egypt – Northern Africa
Function: Technical

Our Client is a leading international manufacturer for the Oil & Gas sector. 

The company is looking for an Egyptian Field Services Specialist / Engineer for its operations.
Job description

The ideal candidate will have the responsibility to provide technical assistance services to customers ensuring the correct use of Company products, and providing support to the regional area.

He advices and ensures Group recommended practices are applied at the rig site preventing potential problems and incidents during the operations and assisting in the safe efficient installation of Group products.

The position is based in Cairo.
Responsibilities

    * Ensures the correct use of Company products training, controlling and ensuring well site preparations and well site repairing.
    * Organizes logistic and transportation requirements
    * Provides support to the regional area performing maintenance inspections, customer query evaluations, internal training activities, presentations to the customer’s when not performing field operations.
    * Responsible for updated self-training and knowledge on Company Standards.
    * Ensures compliance with Company policies and standards
    * Ensures adherence to SOX regulations
    * Ability to understand and respond to (internal and external) clients’ needs and to innovate products, services and processes in order to optimize client-supplier chain
    * Ability to understand the business, its context and its future evolution: constant updating of his/her unit management and conduction of the necessary reporting.

Qualifications et experience

    * University Technical Engineering degree, preferably in Petroleum Engineering or Mechanical / Metallurgy or demonstrated sound technical knowledge through experience
    * Minimum 3-5 years of experience in a similar position in the Oil & Gas sector
    * Previous offshore experience and background in areas such as quality, drilling operations and oilfield well testing
    * Mastery, application and updating of technical and professional competencies of own unit.
    * Ability to build professional networks.
    * Personal commitment, tenacity and energy applied to his/her management.
    * Fluent in English

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

GE is a diversified technology, media and financial services company dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging and plastics, GE operates in more than 100 countries and employs more than 300,000 people worldwide.

Role Summary/Purpose
Successful candidate will be a part of the GE Middle East & Africa HR Team and will work closely with team members to ensure consistent application of HR policies throughout the Africa continent. Human Resource Manager will be responsible for advancing GE’s employee value proposition across the continent.

Essential Responsibilities
Partner with local and country HR managers to implement strategies and drive HR initiatives that contribute to the development of the employment base in Africa.

Facilitate GE’s various localization efforts by partnering with internal and external teams to fill talent gaps.
Standardize HR practices, procedures, policies to ensure one GE approach.
Establish and drive the Session C agenda, including strong performance management.
Manage and follow-up on compliance risks and investigations, including working with regulatory bodies.
Partner with government and other external organizations to understand approach to labor and employment regulations. Utilize that knowledge to ensure GE is taking a proactive approach in compling with those regulations
Facilitate with local businesses and Crotonville a focused and consolidated learning and development plan, including compliance, Skills, Leadership training and development programs, including apprenticeship and entry level leadership programs.
Partner with employee services team to ensure country HR infrastructure has consistent and repeatable processes.
Qualifications/Requirements
Degree qualified in Business Administration, Human Resources, Industrial Relations or other HR-related disciplines.

Minimum 7 years HR Generalist experience on the African continent with ideally 2-5 years of HR leadership in a multinational environment.
Demonstrated success in development & application of up-to-date practice in employee relations, HR policy & formulation, recruitment & staffing and training & development.
Strong written & oral communication skills with the ability to influence all levels of the organization and multicultural/international environments.
Demonstrated leadership and ability to work in a matrix team environment.
Ability to handle multiple priorities and initiate, lead and manage change.
Project management, facilitation and complex problem-solving skills.
Bi-ligual – Fluent in English and French or Portuguese
Knowledge of labor law
High energy level, driven with positive enthusiasm & a pragmatic approach.

Apply online

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Apply online

Responsibilities
Road Safety Standards
* Research / benchmark best practices in leading organizations

* Adapt/develop regional Road Safety systems and procedures for all in-bound raw materials and outbound finished goods in Lafarge cement operations

* Develop road safety standards compliance assessment tool and assess the gaps in business units

* Develop implementation road map

* Support implementation in business units

* Arrange and lead regional road safety standards review workshops

* Monitor effectiveness and adherence of road safety standards through auditing process and coach affected parties in the application of existing and new standards

Road Safety KPIs / Change Management
* Develop appropriate road safety management KPIs and gather region-wide road safety statistics

* Work with key influencers and stakeholders (government, business associations etc) to lobby for change.

* Coach BU management in their approach and commitment to road safety based on stakeholder feedback

* Hold BU or transport contractor training sessions as per agreement with the BU GMs (incident investigation, standards etc.)

* Ensure good road safety performance is celebrated

* Influence BU Safety Managers activities
Contractor Management
* Understand and assess the level of compliance in relation to the contractor safety management system.

* Conduct a study with pilot business units to determine a hierarchy of risks and exposure in relation to health and safety and productivity.

* Develop systems to mitigate risks and manage efficiencies in the management of sub-contracted work. In particular, this will be in relation to specific areas such as packing plants and decision making around the sub-contracting process.
Qualifications et experience
The successful candidate will demonstrate the following attributes:
* Bachelor degree and preferably MBA or post graduate qualifications

* 10 years experience in operational management including functional rotations.

* International experience preferred

* Specific safety qualifications are not required but would be beneficial

* Operational leadership experience in world class multinational with strong safety culture

* Passion and vision for driving a safety culture

* Sound knowledge of supply chain and contracting agreements

* Knowledge of road safety standards and procedures that pertain

* Knowledge of behavioral auditing techniques

* Good influencing, negotiating and coaching skills with ability to train others

* Knowledge of incident/’injury investigation process and procedures as well as risk assessment.

* Knowledge of

What is on offer
Attractive expatriate package.
If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Apply online

The Marine Superintendent has two specific functions.
He will handle all marine matters regarding EDC’s offshore units and activities. He will act as Tow Master during offshore rig moves when there is no Tow Master assigned to undertake this duty.

[scholarships]
When acting as Towmaster or in conjunction with the assigned Towmaster he will take care of or assist with all normal duties undertaken by the Towmaster. These duties will be all pre move requirements and arrangements including, but not limited to, the timely preparation and submission of a move plan, approval of the location to which the rig is to be moved, acceptance of suitability of rig for water depth at proposed location, acceptance of seabed surveys where required, and jointly with Rig Manager, the provision of weather forecasts, arrangement of cores to be taken of the seabed at the new location if required and where appropriate, the suitability of the platform over which the rig will work. Jointly with Warranty Surveyors and Tow Master he will approve and accept all boats and anchor handlers which will be used during the move with regard to validity of bollard pull certification, standard and competence of boat crews and general seaworthiness.

When acting as Tow Master for the duration of the actual jacking and move operation, including jacking and pre-loading operations on the new location, he shall be responsible for the safety and overall move operation of the rig in question, final decision on weather suitability before commencing rig move operations, jacking operation, watertight integrity of the vessel, position and utility of anchor handlers, management and disposition of vessel whilst under tow, decision on when final approach shall be made to the new location, jacking and preloading operations and de-mobilization of all personnel and equipment required to complete the move in a timely manner.
All post move requirements and arrangements, including but not limited to, ensuring that all move and jacking operations are completed, the rig is handed over to Drilling Operations or the rig OIM, a final move report is submitted and any post move de-brief required by either EDC or client is done.

When acting as Towmaster, he reports directly to the CEO for matters concerning the move, otherwise he will report to the Offshore Operations Manager.

When acting as Marine Superintendent he will, for all the company’s offshore rigs, both owned and managed, in conjunction with the Rig Manager, be responsible for all marine and general safety aspects. These duties will be closely coordinated with Operations Department management.
Duties
As Marine Superintendent:
2.1 Shall overlook the marine side of the operation in cooperation with the Offshore Rig Manager.
2.2 Shall ensure that all rig classification certificates and surveys are kept up to date.
2.3 Shall ensure that all governmental instruction and certificates are followed and kept up to date.
2.4 Shall ensure all safety measures are taken with regard to the marine operation.

2.5 Shall ensure that general safety equipment such as fire fighting and escape facilities are in the first class condition.

As Tow Master:
2.6 Shall collect the necessary information for the upcoming rig moves, arrange for the premove meetings and arrange insurance surveyors for move attendance in cooperation with the Rig Manager.

2.7 Shall ensure that the rig is prepared for the rig move, with respect to equipment and sea worthiness.

2.8 Shall be in charge of the actual rig move operation, as from the time the rig is signed over from the Tool Pusher to the Tow Master and until the time it is signed back over to the Tool Pusher.

2.9 Shall arrange post move meetings with Operators’ Representatives and Insurance Surveyors as needed.

2.10 Shall follow EDC Safety Management System Procedures and Instructions.

Required Skills:
Extensive knowledge of Marine Operations with specific regard to Jack Up rigs.
Unlimited Master Mariner certification.

Highly experienced as Tow Master.

Understanding of and ability to maintain all requirements for Class and Flag State certification and requirements.
Understanding of and ability to coordinate all procedures and approvals required to safely carry out all rig move procedures.
Contact information:
For further information please contact Robert Petrie at Tel: +20 (2) 2406 2222

Apply for this Position

More African Jobs at Maersk

Close Date: 26-Apr-2010
Background / General description:
The International Finance Corporation (IFC), the private sector arm of the World Bank Group, is a global investor and advisor committed to promoting projects in its developing member countries that are
economically beneficial, financially and commercially sound, and environmentally and socially sustainable. IFC finances private sector investments, mobilizes capital in the international financial markets, helps clients improve social and environmental sustainability, and provides technical assistance and advice to governments and businesses in the developing world. IFC MENA Department is looking to hire a Finance Assistant/Analyst to work in our regional office in Cairo, Egypt. The Finance Assistant/Analyst s responsibilities would be assigned to assist the Investment and the Advisory Services Operations in MENA in the duties and responsibilities mentioned below.
Duties and Accountabilities:

The Finance Assistant/Analyst will perform the following duties for Investment and Advisory Services operations, but not limited to: – Preparation and/or review of the Investment and Advisory Services department s monthly, quarterly and annual financial reports – Assist the Regional Department in managing, monitoring and reporting on all department resources (i.e. budget, staff, reimbursable, chargeback and cross-charging) – Conduct monthly review of Facility/Program expenses for accuracy, budget availability and compliance – Monitors and analyses cost effectiveness performance at the unit, activity, product, and project levels. Prepares ad hoc analyses based on IFC cost information stored in various source systems, (e.g. SAP, FTS, IDesk, RMS, MIS, etc,.) and combines the information into appropriate format for further manipulation and analysis – Actively oversees and monitors accounts (including reimbursable costs), analyzes and forecasts budgets and accruals, evaluates commitments and expense trends, alerts management to critical variance from assumptions and plans, and recommends deployment of resources – Collaborate with Finance Officer in developing and managing the budget, work program, internal controls and staffing issues as they relate to the Administrative/DFO Budget in MENA – Conducting regular audits of financial documents; providing recommendations based on review/audit findings and implementing follow-up actions – Handle SAP/Imprest Administration (processing of payments, executing payment runs, maintaining and regularly reconciling all accounts, etc.) – Handling other ad-hoc tasks as assigned by the Regional Finance Controller
Selection Criteria:

- Bachelors Degree in Accounting, Finance, Business or Economics with at least 7 years of working experience – Recognized professional accreditation (CPA, CIMA, ACCA, etc) is a plus – Sound knowledge and understanding of accounting theory, concepts and principles, financial accounting reporting, budgeting, cost allocation – Proven practical skills in GL, AP/AR, journal entries, account reconciliations, budgeting, analysis of financial data, preparation of financial reports – Advanced skills in Excel and Access, working knowledge of Microsoft office – Strong conceptual, analytical and evaluation skills – Ability to research, analyze and synthesize information, interpret data, retrieve information and clearly and concisely summarize results – Prior experience in ERP applications (SAP) a significant advantage – Strong communication skills with the ability to prepare, present and discuss findings in written or oral form – Strong English skills is a must and Arabic is desired
APPLY ON LINE

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

The role would suit an individual who is able to demonstrate initiative and flexibility and would offer full involvement in the team’s activities.

Duties and Accountabilities

The Team Assistant will report to the

Task Team Leaders as well as the Executive Assistant.  Her/his main responsibility will be, but not limited to:

• Drafts routine correspondence and proofreads and edits materials using proper grammar, punctuation, and style;
• Incorporates agreed upon review comments into documents, making full use of shared drives and software capabilities;
• Uses word processing or desktop publishing skills to type complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution;
• Coordinates schedules taking priority into account, monitors changes, and communicates the information to staff inside and outside the immediate work unit, including officials outside the Bank;
• Solves non-routine problems (e.g., responds to requests requiring file search, etc.);
• Assists in preparation of conferences, seminars, workshops, etc;
• Handles logistic planning for negotiations, Board presentations and signings or equivalent events;
• Tracks assigned project steps/timetables, coordinates with relevant staff and provides assistance and/or information on project-related matters;
• Maintains current distribution lists, phone/address lists of project/product contacts, and distributes documents for relevant task team;
• Maintains up-to-date work unit project and other files (both paper and electronic).

Qualifications and Skills

In selecting candidates, the following qualifications and skills will be considered:

• High School and Secretarial Diploma or equivalent diploma, with a minimum of 2-5 years working experience in a reputable organization.
• Proficiency in use advanced functions on Bank standard computer applications (Word, Excel and Power Point)
• Knowledge of and ability to execute diverse and intricate work procedures related to the timely processing and production of assigned outputs and supporting administrative activities;
• Applied knowledge of Bank’s organization, procedures and practices, including Bank records management and filing procedures;
• Thorough knowledge of work procedures in assigned work unit;
• Ability to retrieve reference materials from various sources (e.g., databases, IRIS or other filing systems, joint library, internet, etc.);
• Demonstrated use of initiative and ability to make appropriate linkages in work requirements and anticipate next steps;
• Ability to follow through on team priorities in the absence of the team leader and respond to requests for information;
• Ability to pass relevant Bank tests (e.g. English language, computer applications, etc.) as required;
• Committed, dedicated and team player with ability to deal tactfully and effectively with staff and clients in a multi-cultural environment;
• Proficient English skills (verbal and written), including ability to draft routine correspondence and edit materials using proper grammar, punctuation and style;
• Effective time management and organizational skills;
• Ability to produce high-quality work under pressure.
Apply now!

Job # 100640
Job Title Receptionist (Uganda)
Job Family Administration
Location Kampala, Uganda
Appointment Local Hire
Closing Date 12-Apr-2010
Language Requirements English [Essential]
Appointment Type
Background / General description

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

The successful candidate will be required to provide professional reception and administrative support services to the organization. He/She will be required to work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail. He/She must be able to deal with emergency situations in a calm, efficient and prompt manner; showing an excellent sense of initiative and discretion.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

Duties and Accountabilities

These include but are not limited to:

•    Using a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing the calls.
•    Receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner.
•    Providing general information regarding the Bank and responding to routine inquiries or complaints from clients and members of the public in line with Bank’s policies and management direction.
•    Referring non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff.
•    Relaying messages accurately orally, manually and by electronic mail.
•    Performing other office support functions, examples of which include receiving, sorting and ensuring distribution of incoming mail.
•    Making calls on behalf of staff and when needed
•    Coordinates monthly subscriptions of newspapers to ensure that they are valid.
•    Receive and distribute newspapers and regular journals to relevant staff
•    Maintain Internal and external directories, circulating and updating of the visiting missions schedule weekly, updating of staff AWS/Leave/Missions schedule, recording and dispatch of pouch weekly.

Selection Criteria
•     Minimum qualification of Diploma in Secretarial studies or an equivalent.
•       Excellent command of written and spoken English
•        Excellent interpersonal and communication skills, and ability to interact tactfully with people of all levels.
•        Demonstrable team spirit and strong desire to actively contribute to a Bank’s objectives.
•         Willingness and ability to assist in any ad-hoc tasks that may come up.
•        Excellent word and data processing skills (Word, Excel, Lotus Notes, etc.)
•         Ability to pass relevant Bank Group test at time of recruitment (English language).
•        Minimum of two years cognate experience in a busy office environment.

Qualified male and female candidates of diverse background (gender, religious, ethnic, disability) are encouraged to apply.

Apply now!

Job # 100647
Job Title Program Assistant
Job Family Administration
Location Cairo, Egypt
Appointment Local Hire
Closing Date 06-Apr-2010
Language Requirements Arabic [Essential]; English [Essential]
Appointment Type  
Background / General description
The Middle East and North Africa region (MNA) has around 350 staff. About 50 % are located in the field within 13 countries and the rest in HQ. The MNA Human Resources Team is committed to delivering high-quality HR services and advisory support to the MNA region staff and management teams. Our services range from analytical, problem-solving, strategic interventions to HR actions and administrative work at individual and unit levels.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.

Duties and Accountabilities
This position is for a locally recruited staff Cairo – based who will provide a full time specialized and advanced HR administrative support to the decentralized HR function in MNA. The scope of the job includes but is not limited to delivering HR services/products related to recruitment, training, staffing, policies and handling day to day client HR queries and/or reroutes to Sr. HRO.
Based in the World Bank Cairo country office, the position involves interaction with country office staff in MNA countries and counterparts at HQ.
Duties and Accountabilities include but are not limited to the following:

•    Act as a local focal point for the HR Administrators to ensure consistency and quality of HR administration in client country offices.
•    Perform HR administrative work covering employment cycle from recruitment through retirement stages. This includes for example, processing job vacancy advertisements, screening candidates and finalizing recruitment process. Also benefits administration and orientation of new staff.
•    Help in developing, maintaining and updating database and spreadsheets for specific HR reporting activities as in Performance Management, Compensation and Strategic Staffing. Also, perform research and analytical tasks under general guidance.
•    Provide information and guidance to staff on routine HR policies and procedures.
•    Undertake coordination of regional training events and programs as well as extract training needs and help prepare and administer a regional training calendar.
•    Introduce ways to enhance the effectiveness of HR administrative support to the Country Offices.
•    Ensure quality and adherence to standards in HR administration matters for example contracts.
•    Monitor follow-up on deadlines and submissions for management reviews, mid-term reviews, HR Actions and other HR deliverables.
•    Set up appointments with clients, draft minutes of meetings and perform admin responsibilities to address business needs.

Selection Criteria

•    BA degree in HR related fields with minimum four years relevant experience.
•    Professional English skills, verbal and written, including ability to draft routine correspondence and edit materials.
•    Strong computer skills and good knowledge of relevant software applications.
•    ACS tests required

Essential Specialized Skills/Knowledge/Competencies
•    Able to maintain a high degree of confidentiality and trust.
•    Demonstrated ability to operate sensitively in a multi-cultural environment.
•    Excellent interpersonal / communications skills with high level of maturity and good judgment.
•    Results-oriented team player who is adaptable to changing business needs.
•    Effective time management and organizational skills
•    Initiative and resourcefulness to develop HR practical new approaches
•    Ability to learn new practices and procedures quickly with potential for greater responsibility.
•    Ability to choose appropriately between acting independently and consulting with supervisor.
•    Demonstrable skills in retrieving, gathering and obtaining information from various sources (internet) and pulling them together in a usable form.

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