The sales executive is responsible for driving external and internal sales activities of freight forwarding products to new and existing customers within Nigeria.

Responsibilities:

- Deliver agreed targets of DAMCO/MLOG business through personal sales engagement and follow up
- Secure new customers for all products of Damco Nigeria
- Actively drive and manage the pipeline and forecasting opportunities for Damco Nigeria
- Grow the existing customer base, focusing on profitability
- Manage the selling process, including pricing and contract negotiations
- Maintain good knowledge of the customer’s business
- Identify account needs, opportunities and key buying factors for existing customers
- Seek to continuously improve customer satisfaction
- Create a deep understanding of our products and services and translate same into persuasive proposals.
- Visit both existing and potential customers
- Work closely with customer service to create SOPs and implement improvements when needed
- Follow the guidelines and policies for the sales activities
- Live APMM values

Key Performance Indicators:

- Growth of CM1 and volumes
- Number of sales activities (calls and visits)
- New wins (new customers and/or new opportunities and volumes with existing customers)
- Customer Loyalty

Key skills:

The ideal candidate has good communication and persuasion skills. She/he has the drive for results and wants to work in a competitive and international environment.

- Knowledge of forwarding in customer service or sales
- Action oriented
- Ambition / drive for results
- Good people skills
- Commercial mindset
- Customer focus
- Negotiation skills
- Background in logistics, shipping or customer service and sales

Experience:

1-2 years in sales or customer service within the shipping or forwarding industry.

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The cluster has strong growth potential and has a dynamic team with many different business entities, ranging from stevedoring to container terminals and logistics.

Safmarine is recruiting for an Import Customer Service (Pre-call).

Key Areas of Responsibility:

1. Achieving Safmarine Nigeria’s set Customer service yearly targets

Customer satisfaction survey target
Access and Experience targets
Customer service PDI/KPI targets
2. Handle all Safmarine Import related Pre-call activities

Ensure arrival notices are sent timely
Ensure BL parties are correctly updated in all related systems according to customer requirements
Ensure increase in invoicing accuracy in relation to invoiced parties and charges
Ensure cargo concessions given prior to arrival are documented and properly applied
3. Handle all customer service related issues

Proactive customer notifications (arrival notices, cargo rolling, re-routings, short-shipments, rotation numbers etc)
Transshipment & Re-shipment requests
Documentation amendments
Customer invoice enquires
Coordination of Safmarine branding & Events
Customer database management
Special cargo requests (step-down, retention, re-handling etc)
4. Act as in-house sales back-up

Assist in handling customer enquires and issues for segmented and non-segmented customers
Generally:

Inter and Intra department coordination – (especially with Maersk Line colleagues handling back-office functions)
Attend to APM mail communications – ensure prompt and effective communication. Ensure clear differentiation between internal correspondence and external correspondence.
Handle customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
Training/Special Skills Required:

Overall shipping knowledge.
Communication and probing skills.
Problem solving skills.
Inter Personal skills.
Report writing / reporting skills
Ability to multi-task
Excellent IT skills
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