Safmarine Nigeria continues to grow aggressively and has in the last 4 years doubled its business, and expanded both its office and liner service network to encompass all maritime/commercial centers. It acts as a focus for the NBT Cluster Structure.

The cluster has strong growth potential and has a dynamic team with many different business entities, ranging from stevedoring to container terminals and logistics.

Safmarine is recruiting for an Import Customer Service (Pre-call).

Key Areas of Responsibility:

1. Achieving Safmarine Nigeria’s set Customer service yearly targets

Customer satisfaction survey target
Access and Experience targets
Customer service PDI/KPI targets
2. Handle all Safmarine Import related Pre-call activities

Ensure arrival notices are sent timely
Ensure BL parties are correctly updated in all related systems according to customer requirements
Ensure increase in invoicing accuracy in relation to invoiced parties and charges
Ensure cargo concessions given prior to arrival are documented and properly applied
3. Handle all customer service related issues

Proactive customer notifications (arrival notices, cargo rolling, re-routings, short-shipments, rotation numbers etc)
Transshipment & Re-shipment requests
Documentation amendments
Customer invoice enquires
Coordination of Safmarine branding & Events
Customer database management
Special cargo requests (step-down, retention, re-handling etc)
4. Act as in-house sales back-up

Assist in handling customer enquires and issues for segmented and non-segmented customers
Generally:

Inter and Intra department coordination – (especially with Maersk Line colleagues handling back-office functions)
Attend to APM mail communications – ensure prompt and effective communication. Ensure clear differentiation between internal correspondence and external correspondence.
Handle customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
Training/Special Skills Required:

Overall shipping knowledge.
Communication and probing skills.
Problem solving skills.
Inter Personal skills.
Report writing / reporting skills
Ability to multi-task
Excellent IT skills
Click here and apply online.

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