APM Terminals is one of the largest container terminal operators in the world. The diverse portfolio includes substantial interests in more than 40 ports around the globe. We continue to actively develop and invest in
new projects and opportunities in ports and terminal management. In terms of the future, we are determined to stay at the forefront of our industry by providing value-adding e-business solutions, customer relations management and innovative use of technologies.
APM Terminals commenced operations in Nigeria in March, 2006. Apapa is Nigeria’s largest port and contains a number of wharfs. To date, the staff comprises over 700 highly skilled and motivated foreign and local staff. We stand for operational excellence – from modern equipment, facilities, advanced technology and proven processes and terminal management. We are currently looking for an individual who share our commitment to providing services that are second-to-none.

The Position: CLAIMS MANAGER
Ref: 50220

Under general guidance of the Commercial Manager, this position handles damage claims and insurance policies in compliance with the appropriate regulations. This includes investigation and assessment of damage to cargo, containers, and other related property. Ensures all claims raised by internal and external parties follow proper reporting procedure.

PRINCIPAL ACCOUNTABILITIES:

* Responsible for compiling all evidence and reports involving the claim & coordinating with all parties involved.
* Communicate with shipping lines for container damage claims.
* Initiates claim process for damage caused by external parties.
* Check and control all reports concerning claims, to be filled correctly and submitted to the proper authority.
* Proactive investigation, evaluation, management and resolution of claims.
* Clear analysis and accurate interpretation of insurance policies.
* Send cases to External Solicitors when the dispute has legal consequences.
* Apply for necessary documents required for correct handling of damage claims.
* Check costs related to claim reports.
* Coordinate expert surveys and investigation of circumstances.
* Develop and manage SOP’s for efficient handling of claims & insurance
* Coordination of investigation and processing of labour accidents in cooperation with HSSE.
* Assists in the negotiation and renewal of insurance policies with insurers / brokers.
* Notify new risks, updates and amendments of policies to insurers / brokers.
* Verify insurance premiums charged.
* Follow-up developments in the insurance business and formulate proposals to amend the policies in this respect.
* Ensure that all claim reports are received with necessary back-ups such as photographs, SSDR (ship stevedore damage report), written statement from the person involved, written statement from the witnesses, etc.
* Appraise whether independent surveyor is required for assessment of cargo damage and/or any major damages.
* Update the Damages and Claims database and maintains various statistics
* The incumbent is expected to assist in the improvement of existing methodologies,
* processes and measurements when executing duties on an ongoing basis.

CRITICAL REQUIREMENTS/SKILLS:

* Requires a University degree in Law.
* Not less than 5 years work experience in Claims/Insurance capacity or related field. Requires strong interpersonal and negotiation skills.
* Requires knowledge of container terminal operations.
* Requires knowledge of safe working practices.
* Requires some knowledge of accounting, billing, and associated documentation. Requires an intermediate level of understanding of insurance claims, terminology, and technical assessments as they pertain to cargo damage, property damage, etc. Must be detail oriented with excellent organizational and planning skills.
* Well developed English; oral, written communications and report writing skills.

Application Deadline is 15th March 2010

Apply Online Now

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