Flour Mills of Nigeria Plc vacancy for Customer Relation Manager

May 12, 2010 | Posted by admin | 257 views

We are the market leader in the Flour Milling industry in Nigeria with experience spanning across 50 years.
We are a conglomerate with extensive interests in the Food Sector – flour milling, pasta
production; Agribusiness – fertilizer blending, mechanized farming; Logistics- Haulage fleet, Port Terminal Operations; Packaging- polypropylene sacks and flexi wrap production; Construction – properties, cement manufacturing and bulk cement bagging.

We are expanding capacities and product/process lines in these sectors as well as extending frontiers into other sectors.
We require the services of qualified! experienced and dynamic candidates with proven track record for the following position in our Sales and Marketing Division of our Flour Business:-

Job Title: Customer Relation Manager Ref: “CRM 10”

Responsible for building and sustaining long lasting relationships with customers, handling customer complaints, training and managing of customer service team members and ensuring that customer service standards are met. Participate in the planning and execution of customer events. Ensure that detailed and structured processes in handling customers are delivered.

QUALIFICATION:
Minimum of Bachelor’s degree or Higher National Diploma.
5 0′ leve1 credits inclusive of English Language and Mathematics.

EXPERIENCE:
Minimum of 5 years cognate experience in a high volume sales and ERP environment. The successful candidate will also demonstrate ability to maintain records and documentation.

THE PERSON:
Calm, amiable and empathetic individual with good communication and coordination skills. Successful candidate must also possess good listening skills and excellent interpersonal skills.

METHOD OF APPLICATION
Visit www.dragnetnigeria.com/fmnplc and apply on-line on or before May 28, 2010.
Please note that only applications via this link will be considered.

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