Aviat Network: Technical Support Consultant – Nigeria

Calendar September 7, 2010 | Posted by admin  | 51 views



Aviat Networks, a global leader is currently recruiting for the position of Technical Support Consultant – Nigeria
Requisition Number:  193047
Division: GNS
Location: Nigeria, NG NG
Travel Involved: 0-10%
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Education: Associates Degree or Equivalent 
Skills:
Position Summary:
Are you looking for an exciting opportunity working for a Global Technology Leader?
Aviat Networks is currently seeking the best talent to join us as we continue to lead the telecommunications marketplace.
Aviat Networks (formerly Harris Stratex) is the world’s largest independent supplier of wireless transmission systems.  We are recognized worldwide for cutting-edge; 4G, backhaul, networking solutions and services.  Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.
We currently have an immediate need for a Technical Support Consultant
  • Provide customer service telephone support to resellers and end users as well as general assistance such as order status, deliver.
  • Assist customers & resellers in performing telephone and on-site troubleshooting assistance required.
  • Elevate critical customer service issues to local and TAC management.
  • Receive miscellaneous sales and R&R orders from resellers/customers and review all order for accuracy and submission to factory.
  • Maintain database in country customer that includes purchased equipment and service history.
  • May provide hands-on customer training on installed equipment as required.
  • Distribute service bulletins and marketing bulletins to customers.
  • Performs pre-emptive calls and visits and audits dealers/customers support capabilities
  • Records customer support activities in GCAS database application.
  • Manages sub-contractor field activities and acts as Tier II.
  • Improves the service quality by observing service support quality and customer service standards; analyzing quality and customer service problems; identifying trends; recommending system and process improvements.
  • Ensures the quality of service (QoS) commitments in the Maintenance Level Agreement (MLA) is met.
  • Responsible for all aspects, including operation, maintenance and training the customer on NetBoss management system.
  • Schedule and generate daily, weekly, and Monthly reports.
  • Generate reports on demand.
  • Fault diagnosis and correlation of alarms; escalation of problems; generating trouble tickets.
  • Preparation of reports for preventive maintenance as well as network/hop optimization.
  • Using NetBoss ESI for creating batch files for automatic messaging.
  • Providing training to the NMC engineers on interpreting alarms and troubleshooting.
  • Coordination with NetBoss Administrator and Network Planning department for updating the NMS in wake of any expansion of Network
  • Reports to Service Delivery Manager 
Requirements
  • BS Electrical/Electronic/Computer Engineering Degree minimum
  • 3 – 7 Years of experience as Technical Support Engineer
  • Good working knowledge of Network Management System and Fault Reporting (FCAPS)
  • Proven track record in supervision of subcontractors during installation and commissioning of microwave radios
Aviat Networks offers a competitive compensation and benefits package.
Apply NOW to learn more!
EOE/M/F
To submit your resume for this job, select how you heard about the job and then click the “Submit Your Resume” button below.
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Aviat Networks is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, religion, sex, sexual orientation or national origin.
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