IT Manager -Country Office
Ref.: MEA – 10694

Job Purpose

To effectively manage the Country IT department and local business requirements as part of the MENAT- ITSS. To ensure the provision of professional IS services to the business at all times in line with agreed service levels, enabling the business to maintain its competitive advantage in the market.

Principal Accountabilities

•Evaluate the requirement and provision of Customer IS Integration solutions in conjunction with the MENAT ITSS Customer IS Integration Group:

oPre-sale IS Support (Requirements, costing, solution design, sales presentations)
oLocal project implementation
oPost-sales IS support.

•Provide IS consultancy to the country senior management team and Business Entities on IS issues.

•Contract negotiation, problem escalation, etc.

•To participate in local business planning as a part of the country senior management team.

•To develop IS Budgets in a timely manner in accordance with the company planning cycle and regional schedules.

•To set performance targets and goals for the IS Department in alignment with country plans and budgets.

•To ensure that Service Level Agreements for all services provided by the IS Department to the business are prepared and in place.

•To provide the monthly Business IT Scorecard on time each month to EEMEA IT Management.

•To develop IKO’s / KPI’s with team members and monitor individual performance.

•To direct, control and motivate the IS Department through involvement in recruitment, retention and ongoing communication.

•To develop a high performance service culture within the IS Department.

•To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

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