Airport Services Agent at Qatar Airways-Lagos

About Your Job:In this role you will deliver service to customers at the airport terminal, and helping create a stress free environment for customers whilst travelling with Qatar Airways. Ensure passengers receive total quality service and adhere to safety policy and security standards of the company.

Responsibilities include constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities.

As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

About You:To be successful in this role you will require a minimum 3 years experience in a customer service role preferably in Airport Operations (Check-in) / Travel Agency / Hospitality / Customer Service.  You will be a High energy, be enthusiastic, have a positive attitude and have a pleasant personality. You will have excellent attention to detail and the ability to work well in a team are essential to succeed. Willingness to work in shifts is essential.

Fluent English (both spoken and written) is essential with knowledge of Amadeus Reservations & DCS preferred but not essential.

Note: you will be required to attach the following:

1. Resume / CV
2. Education Certificates
3. Copy of Passport