Etisalat Nigeria , one of the leading telecommunications company operating in the country is currently recruiting at its Lagos office for the position of:
Job Title Manager.IDD & Roaming**
Location Lagos,NG
Function
Job Summary
Ensure implementation of all processes and procedures for Etisalat’s international roaming services.
Principal Functions
Keep abreast of trends and advancement in roaming product offerings and recommend options or alternatives to the Director, Wholesale & Carrier Relations
Develop propositions/business cases for up-to-date roaming packages, propose modifications to enhance existing offerings and proffer recommendations to the Director, Wholesale & Carrier Relations
Liaise with the Product & Information and VAS team for solution/platform selection and deployment of relevant roaming technology.
Manage, monitor and evaluate on-going performance and quality of all roaming products and services in line with pre-defined service levels and KPIs.
Co-ordinate UAT (user acceptance testing) for new product introduction or refinements to existing products.
Manage alliances with international roaming partners and ensure achievement of service level agreements.
Plan and negotiate the Inter Operator Tariff (IOT) discount with strategic roaming partners.
Liaise with the Pricing and Tariffs team to agree and manage roaming tariffs.
Liaise with the Legal team in reviewing all roaming contracts and agreements.
Facilitate new product training and coordinate with relevant client facing functions (e.g.Customer Care, Sales and Regional Personnel) to ensure staff are fully trained on all roaming products and services.
Assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Wholesale & Carrier Relations
Perform any other duties as assigned by the Director, Wholesale & Carrier Relations
Educational Requirements
First degree or equivalent in a relevant discipline.
Postgraduate/ professional qualification in a related field will be an added advantage.
Experience,Skills & Competencies
Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.
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