About Salesforce Marketing Cloud
Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs-because we’re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees. By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth.
About the Position
The Deployment Specialist works within the Salesforce Marketing Cloud Services team to provide support to customers in the deployment of their email campaigns and related landing pages. This role executes the process of email campaign deployment and is focused on subscriber segmentation, executing test sends, preparing the final subscriber list and scheduling the deployment in the Salesforce Marketing Cloud application. In addition, the Deployment Specialist will prepare customer assets for handoff to other team members and document customer specific processes and work instructions.
Responsibilities
• Collaborate with members of the Salesforce Marketing Cloud Campaign Solutions team to manage, create and deploy campaigns on behalf of Salesforce Marketing Cloud clients by executing tasks related to audience segmentation, email scheduling and email sending
• Manage subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries
• Schedule deployments in the Salesforce Marketing Cloud application and providing completion communications to the client
• Conduct quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments
• Monitor the campaign post-deployment to validate completion
• Develop robust campaign documentation, including customer specific work instructions
• Prepare customer assets for hand off to other team members
Requirements
• BA/BS in Computer Science, Computer Information Technology, Management Information Systems, Communications or related field; or equivalent experience with demonstrated proficiency
• Experience with the retrieval and uploading of data files to/from multiple systems and environment
• Strong knowledge of Microsoft Office
• Knowledge of SQL fundamentals or other database technologies
• Ability to work effectively within a team in a fast paced, entrepreneurial environment
• Ability to organize and prioritize multiple projects and customer deadlines with minimal oversight
• Strong written and verbal communication and problem solving skills with an impeccable eye for detai
• Experience working in a client-facing role
• Knowledge of email marketing best practices, Saleforce Marketing Cloud (formerly ExactTarget) or related email software and related technologies (ie. HTML, CSS) a plus
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Ready to find your #dreamjob?
Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.
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