Zonal Technical Officer At Airtel Nigeria
Job Purpose:
To coordinate, control, manage, support and track day to day network operations in the Zone to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality.
Provide local network support to the Sales and Commercial team in the Zones to ensure that network impacting issues are proactively resolved.
Key Accountabilities:
Day to day management of all Zonal Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and QoS
Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs
Track Special events calendar with ZBM and Marketing functions and ensure best in class service during special events within Zone.
Tracking Zone Network performance (Various KPIs and Network Availability)
Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit
Ensure that special task/project required by HQ Technical is carried out in the Zone.
Closely working with E//MS Team to develop processes to prevent/reduce network failures
Tracking and ensuring that Colo Partners deliver on SLAs
Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance
Following with various internal functions, MS Partners, Colo Partners on all issues affecting Radio Network availability, Quality and experience
Ensure security and community issues do not cause delayed closure of sites
Advising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance
Ensuring the adherence to applicable regulatory requirements
Audit and support Zonal spares management to ensure availability of both critical and non critical spares at the Zonal warehouses
Probes network experience by doing a weekly trending analysis of the volume as well the types of complaints received
Ensure proactive and continuous improvement of Customer experience and perception within zone.
Daily analysis of worst cells and follows up with MS partners on corrective and preventive measures.
Ensure power availability of all IBS sites that are not transferred to Tower Company.
Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.
Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria (Financial):
Direct Annual Zonal Operating Plan compilation for Airtel Nigeria Networks
Direct achievement of Annual Zonal Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
Ensure Key focus on recurring Operating Expenditure.
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP (Process Management):
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
to ensure that all network facilities are maintained in adherence to global best practices
Regulatory Compliance:
Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations.
Partner Management:
Ensure all processes for effective management of Partners.
Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams.
Job Requirements
Required Experience: 5-7 year(s)
Desired Courses: Not Specified
Educational Qualifications & Functional / Technical Skills
Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (Master’s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Relevant Experience:
5 – 10 years of varied experience in operation and maintenance in the Telecom industry
3 – 5 years managerial/Supervisory experience in a GSM/mobile company
2G and 3G Optimization and Performance competence
In depth WRAN and GRAN competence
Managed services governance
Other requirements:
Analytical and Presentation skills
Strategic negotiation skills
Entrepreneurial disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Go-getter
Communication Skills
Cost, process and automation Innovation
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