Standard Chartered Bank is recruiting for a Customer Service Representative – Lekki

Customer Service Representative – Lekki
Job Description
- CUSTOMERS – EVALUATING THEIR NEEDS, PROVIDING ADVICE AND SELLING PRODUCTS.

- BRANCH MANAGER / MARKETING DEPARTMENT – COLLECTION OF DATA ON CUSTOMER PRODUCT/SERVICE NEEDS.

- RMS REFERRALS & COMPLAINTS MANAGEMENT.

- BOMS RESOLUTION OF CUSTOMER ENQUIRIES/COMPLAINTS.

- GOOD CUSTOMER – BANK RELATIONSHIPS.

- ACHIEIVEMENT OF BRANCH SALES TARGETS.

- ENHANCED KNOWLEDGE OF BANK PRODUCTS /SERVICES BY CUSTOMERS (CURRENT/POTENTIAL).

- IMPROVED PRODUCT QUALITY / DELIVERY.
Key Roles & Responsibilities

CUSTOMER SERVICE
- ATTEND TO CUSTOMER SALES / FINANCIAL ENQUIRIES.

- EVALUATE CUSTOMER NEEDS AND PROVIDE ADVICE AS TO PRODUCTS REQUIRED.

- CROSS SELL BANK PRODUCTS TO CURRENT / POTENTIAL CUSTOMERS.

- FACILITATE THE ACCOUNT OPENING PROCESS (FOR RM SOURCED AND IN-BRANCH ACCOUNTS).

- PREPARE WEEKLY REPORTS ON SERVICE ISSUES & IN BRANCH ACCOUNTS OPENED.

- SUPPORT ACQUISITION AND GROWTH OF CUSTOMER RELATIONSHIPS THROUGH REFERRALS.

- IDENTIFY OTHER BUSINESS OPPORTUNITIES AND REFER SAME TO RELEVANT UNITS WITHIN THE BANK.

- SUPPORT THE PFC IN SALES AND MANAGEMENT OF FRONT OFFICE DESK.

- COMPLAINTS HANDLING AND RESOLUTION.

KYC
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

- Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers’.

Qualifications & Skills
- B.SC UNIVERSITY DEGREE (2:2 MINIMUM).

- A THOROUGH KNOWLEDGE OF THE BANK’S PRODUCTS, SERVICES AND POLICIES.

- MUST HAVE PRODUCT KNOWLEDGE CERTIFICATION.

- COMPETITIVE AWARENESS.

- EXCELLENT FINANCIAL MARKET KNOWLEDGE.

- STRONG CUSTOMER SERVICE ORIENTATION.

- STRONG INTERPERSONAL AND COMMUNICATIONS SKILLS.

- SALESMANSHIP, ENERGY AND DRIVE.

- DEALING WITH CUSTOMERS WITH COMPLEX /SOPHISTICATED FINANCIAL NEEDS/ENQUIRIES.

- DEVELOPING AND MAINTAINING GOOD RELATIONSHIPS WITH CURRENT, POTENTIAL AND TARGET CUSTOMERS.

- ABILITY TO MATCH PERCEIVED CUSTOMER NEEDS WITH EXISTING BANK PRODUCTS/ SERVICES.

- In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
How to Apply
To apply visit the link below, and enter as keyword ‘Customer Service Representative – Lekki’.
Click here for more details.

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