Zonal Prepaid Executive – North East

Job Code 3009

Expected End Results

Supporting Activities
Manage customers in assigned zone with view to reducing churn
Monitor customer behavior through lifecycle reporting and analysis.
Work with the product development team to design products and service suited to the immediate environment
Manage distribution of KYC terminals in assigned zone.
Liaise with RPs in the zone to host zain KYC terminals in their premises.
Monitor and improve the KYC process in the zone with the aim of reducing TAT.

Prepaid activations in assigned zone
Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills
§ Good first degree
§
Relevant Experience (Type of experience and minimum number of years)
§ 3-5 years of solid customer service experience.
§ Excellent organizational, communication skills, and attention to detail.
§ Advance proficiency in Microsoft Word and Excel
Other requirements (Behavioural etc.)
§ Ability to build strong working relationships, internal and external to the organization.
§ Good analytical and numerical skills
§ High level of discretion

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