VAC1735 – Senior Manager Digital Unit
Field:Sales Contract Type:Full Time – Permanent
Location:Qatar – Doha
ROLE & CONTEXT:
Provide expertise in the area of digital delivery channels, including online shops, self services and content management. Contributes to delivering Qtel’s vision to be positioned the number one choice for customers in Qatar for all their telecommunication and entertainment needs
This position belongs to the , whose task it is to develop, plan, and execute the processes and governances defined to guarantee successful execution of Qtel online strategy.
Role Profile Customer Interaction Manager
Develop, maintain and supervise the execution of Qtel online strategy
Develop, initiate and execute governances related to unit functions, including: online shops, content management life cycle, logistics, online CSR, etc..
Design/reengineer the required processes and procedures, ensure cross-functional alignment
Achieve revenue targets as set by the management
Define requirements and enhancements for new and existing digital services and manage their implementation including their effect and/or readiness on other department/functions and existing systems
Get acceptance and support from related Business Unites
Keep updated on the business and technological developments within the area. Continuously work on introducing new channels based on emerging technologies such as IPTV, mobile Apps, … etc
Coordinate with internal and external stakeholders to guarantee proper delivery of content, services, products and CSR requests including online PR and marketing
Manage online shops inventory
Manage online customer service & support processes
Manage content update life-cycles
Coordinate with content services outsourcing partners
Costs & Profitability
The role holder is responsible for the implementation of any digital service (self service) in the allocated timeframe.
The role holder is responsible that the implementation is within the allocated budget and that any vendor implementation is within the agreed contractual limits.
The role holder will be accountable to meet the revenue target KPI defined for Qtel online shops
The position requires interfacing with all business units within Qtel to define requirements and enhancements for existing and new online channels and/or services, also to make sure that cross-functional alignment is well managed
The interfacing and management of Vendors and 3rd Party content and products providers is an integral part of this position.
The position requires staying in touch with the development within the specific area and reacting to these in the best interest of Qtel.
Planning & Organizing
The role holder is responsible to prepare road maps for the execution of Qtel online strategy, to introducing or enhancing new and existing online projects or services.
The role holder shall make sure that all involved parties, e.g. Group Communication, Sales & Services, Corporate Dept, O&M, etc are informed of any deadlines they are responsible for and follow up on a regular basis to ensure that all milestones are met on time.
The role holder shall at any time point out and report problems that will obstruct the unit functional progresses. If such is the case, the role holder shall actively try to solve the problem by alternative means.
7-10 years in the Telecommunication Field
5-7 years in the online business orientated operation.
Business and/or IT Degree
Qatari candidates preferred. Note: you will be required to attach the following:
1. Resume / cv