United Securities Limited (“USL”) is a Securities & Exchange Commission Licensed provider of share and securities register data administration services. USL began operations in the last quarter of 1995.
In January 2008, Access Bank Plc in a bid to diversify its financial services offerings, while at the same time provide superior investor experience for its shareholders and other investors, acquired USL. This singular event remarkably transformed USL into a data management firm that can easily take on big ticket transactions requiring huge investments in infrastructure and human capital.
USL is perhaps the most innovative provider of securities register and data administration services in the Nigerian capital market. Having been a veritable training ground for key players in the registrar services industry, former USL staff currently hold major positions at many registrar outfits.
Interested in a working at United Securities Limited?
Please send your CVs to
Shobowale Oluwole Olakunle
Team Member, Customer Operations.
Sex: Male
Mobile: +2348022228743, +234809228743
Address: No.26, Abiodun Odeseye Street, Ifako-Gbagada,Lagos Nigeria
Email:
Possessing a number of significant achievements within customer services management. Excellent customer experience approach to solving problems and optimizing team potentials whilst pro-actively developing new motivational strategies and ideas. Now looking for next stage in career whilst continuing to make a significant contribution for a major player in the telecoms industry.
AREAS OF EXPERTISE
• Escalated Queries • Team Leadership • Real-time monitoring
• Report writing/analysis
• Quality monitoring
PROFESIONAL EXPERIENCE
CUSTOMER OPERATIONS(CUSTOMER SERVICE DELIVERY) Sept 10 till date
Airtel Nigeria Limited
DUTIES
Monitor and manage the SLAs in existence with support departments and with the subscriber to ensure a deviation of no less than 5% of queries resolved outside SLAs
Investigate and resolve all escalated issues within SLA
Ensure that all interactions with the subscriber result in satisfaction
To ensure that all unusual cases are reported, treated and communicated in a timely fashion to all stakeholders
Prepaid activations and migrations
Rectification of service faults on postpaid lines
Test Line Provisioning and User Acceptance tests on Postpaid products and supplementary services
Service provisioning for all postpaid – New Activations on lines, Blackberry activations and Upward and Downward Migrations to new and within packages.
Prepaid activations and migrations , Sim swaps all related issues
Rectification of service faults on pre-paid lines
Test Line Provisioning and User Acceptance tests on Prepaid products and supplementary services
Service Provisioning for all pre-paid.
Proficient use of all applications required for effective resolution of queries such as TABS, Remedy, HLR, SOG, Minsat and much more.
Ensure effective product/service support to the Call Centre and other customer facing department. Offer subscribers a high level of customer service in dealing with their escalated issues.
CALL CENTER CONSULTANT & COMMERCIAL(POSTPAID AND DEALER HELPDESK) Feb. 2005 – Sept. 2010
Vmobile Nigeria Ltd also trading as Celtel & Zain
DUTIES
• To answer all incoming calls and offer Vmobile subscribers high level of customer service in dealing with their issues.
• Communicate information of subscribers clearly and effectively.
• Providing relevant information about Vmobile goods and services
• To capture all subscriber data on the relevant and applicable systems.
• Provide first call resolution to post-paid/dealer queries and Complaints.
• Escalate service requests to back office for resolution
• Educate post-paid subscribers/dealers on company products and services
• Create, update and manage customer details on CRM systems
• Activate supplementary and value added services on post-paid subscriber lines
• Tele-marketing of company’s product and services to high end Users
• Capturing data for management forecasting for premium product and service for high end users and dealers
• Interfacing with Post-paid subscriber
• Interfacing with corporate telecom dealers
• Resolution of swap queries for dealers and prepaid subscribers
• Preparation of bills of Trade partners
• Online account management function for post paid subscribers
• Compilation of peculiar post-paid queries for effective resolution
• Supporting team management to ensure achievement of preset service levels
•
FINANCE ASSISTANT Mar 2004 – Jan. 2005
BIC Office Systems and Services Limited
DUTIES
• Providing support to the portfolio managers with general accounting duties such as book keeping tasks.
• Dealing with enquiries from customers and raising invoices
• Assisting with keeping records on sales and ensuring up to date records on procuring office equipment for after sales
• Sales Ledger, posting payments and adjustments and handling account queries.
• Ensuring payments received are logged onto computer system accurately, reporting discrepancies. … the accountant and accounts
ACCOUNTS OFFICER Mar. 2002 – Mar. 2004
Imaresho Printing Limited.
DUTIES
• Keeping day to day accounts and payable receipts Batching of sales invoice/ cash receipts
• Monitoring Payment of staff salaries
• Making sure availability of paper materials in ensuring prompt payment
• Assisting with bank reconciliation with clients such as JAMB, UNION BANK,NITEL
PROFESSIONAL DEVELOPMENT
Ogun State University BSC(Hons) Accounting 1998
Certificate GCE (O Level) 1993
Courses/Training: Supervisory Skills, Customer Handling Skills, Stress management,
Time management and Report Writing, Train the Trainer.
REFEREE
To be provided upon request
SALAM, MUSIBAU ADEGBOLA
34, Salawe Avenue, Ikosi-Ketu, Lagos
E-mail:
Tel: 07032731313, 08055356803
OBJECTIVE:
To contribute immensely to the development of my organization by making sure the demands of customers/clients are met in line with the objective of the organization while maximizing profit.
PERSONAL DETAILS:
Date of Birth: 1st March 1980
Marital Status: Single
Nationality: Nigeria
Sex: Male
ACADEMIC QUALIFICATION:
2003-2008 – Olabisi Onabanjo University, Ago-Iwoye, Ogun State
Public Administration (B.Sc.)
(Second Class, Lower Division)
2003-2005 – The Polytechnic Ibadan, Oyo State
Business Studies (National Diploma)
(Lower Credit)
2002 – Mercy College, Ojokoro, Lagos State
Secondary School Leaving Certificate (O’Level)
1999-2000 – Nigeria Opportunities Industrialization Centre, Gbagada
Lagos State.
Computer Studies (NOIC Diploma)
OTHER QUALIFICATION:
2009 – Alliance Francaise, Ogui New Layout, Enugu State
(Diplome Elementaire du Langue Francaise)
WORK EXPERIENCE
2000-2003 – Commodities Support Service Limited
Plot 20, Blk M. Apapa-Oshodi Expressway,
Ilasamaja, Lagos
Position Held: Logistics Officer
June’08-Jan.’09 – Rash Global Link Limited
Suite 13A, Amusement Park, 34, Randle
Road, Apapa, Lagos
March’09-Feb.2010 – Delta State Waste Management Board
Asaba, Delta State (NYSC SCHEME)
April ’10-Feb. ’11 – Simiaville International Limited
18, Otunba Osindero Street, Surulere,
Lagos.
Position: Administrative Officer
March ’11 till date – Firstcore International Limited
Block B, Suite 24, Lagos State Printing Corporation
Shopping Mall, Alausa, Ikeja, Lagos.
Position: Administrative Officer
Responsibilities: Maintaining clients’ relationship,
Ensuring payments to subcontractor are prompt,
Maintaining relationship with Government Agencies,
Maintaining Staff Database and other administrative practices
SKILLS:
• Numeracy and Analytical skills
• Organisation/Administration
• Good Business Relationship Management
• Good Oral & Written Communication
• Good PC Skills (incl. MS Office)
• Reporting & Presentation
LANGUAGES: English, Yoruba, Igbo and little French
HOBBIES: Listening to music, Dancing and Acting
SUPPORT STATEMENT Considering my educational background and brief working
experience, I am confident that I would be able to perform
My duties and responsibilities to the organization’s
standard. However, I am ready and willing to undergo
any training with regards to improving on my current
skills if given the opportunity.
REFEREES: Will be provided on request
CURRICULUM VITAE
NAMES: Effiong Idiongo Godwin
DATE OF BIRTH: 1st September 1981
CONTACT ADDRESS: No 1, Ajiya Crescent,Nyanya,
Abuja.
CONTACT PHONE NO: +2348037944286
E-MAIL ADDRESS:
STATE OF ORIGIN: Akwa Ibom
LOCAL GOVT. AREA: Itu L.G.A.
MARITAL STATUS: Single
SEX: Male
COUNTRY NIGERIA
DETAILS OF TERTIARY EDUCATION
INSTITUTION DEGREE OBTAINED PERIOD
Our Saviour Polytechnic Enugu, Enugu State
Our Saviour Polytechnic Enugu, Enugu Polytechnic HND Computer Science
OND Computer Science 2006-2008
2003-2005
DETAILS OF SECONDARY EDUCATION
INSTITUTION DEGREE OBTAINED PERIOD
Itam Secondary School, Itam, Itu L.G.A, Akwa Ibom General Certificate Examination (GCE) 2002
DETAILS OF PRIMARY EDUCATION
INSTITUTION CERTIFICATE PERIOD
Army Primary School, Akamkpa Local Government Area, Cross River State First School Leaving Certificate (FSLC) 1987-1993
DETAILS OF NYSC
EMPLOYER DUTIES PERIOD
Government Secondary School, K/Warji, Bauchi State Tutor 2009-2010
WORK EXPERIENCE
1. Work Experience Royal DEE Technology,
Position
Administrative Officer
Period
2010-2011
2. Skye Bank Plc
Ikot Ekpene Branch
Akwa Ibom State
Direct Sales Agent
Period
2007-2009
3. Home Away Guest House
No. 18 Eyoma Street,
Calabar
Cross River State
Position
Receptionist
Period
2002-2003
4. Micro Trend Computer
37 Eka Street, Uyo
Position
Administrative Officer
Period
March 2006-2007
TRAINING
First Bank
ICMS… Integrated cash management services
Micro Trend
Skye Bank
SKILLS
Computer Skills/ ICT
Microsoft Office Suits, Desktop Management
& Generating of Queries
Typing Speed: 30 words minutes
HOBBIES:
Traveling, Football and Reading
REFEREES:
1. MR. IFIOK AKPABIO 2) MR. EFFIONG EKPE
Lecturer-Uyo City Polytechnic, Business
Uyo, Akwa Ibom State No. 18 Edet Akpan Street
Tel: 08028389620 Uyo, Akwa Ibom State
Tel: 08027715700
CHUKWUYEM FESTUS ODOZIE
8, Lawal Street, Lagos-Abeokuta, Lagos State.
Phone: 08024302942
Email:
OBJECTIVES:
• As a result – oriented, resourceful, energetic and enterprising personality, my desire is to utilize my skills in contributing to the achievements of the goals and objectives of my employer(s). Believe highly in teamwork, dedication to duty, high moral and social standing, possess excellent communication skills with a personal drive to attain the best results even in a high challenging environment and strive for excellence and the best.
WORKING EXPERIENCE & DUTIES:
FCMB- (Investment Banking Group)
City Securities Stockbrokers Limited
44, Marina, Lagos-Island
(Financial Operations) Sept 2009 – Till Date
• Reconciliation of various Bank/Ledger Accounts
• Preparation of Pay-Roll Journal
• Trade Up-Loads
• Reconciliation of various Offer Accounts
• Management of clients’ accounts
• Effecting all month end transactions relating to the Organization
• Preparation of Liquidity Report to Users (Management)
• Preparing Journal Entries and ensuring that same is posted accordingly
• Other administrative duties including liaising with Registrars, Regulatory Bodies on Fidelity Bond, Timely payment of Vehicle Insurance and monthly renewal of Total fuel of Company vehicles.
• Proof of Account;
• Recognition and accounting for all Offshore charges and income;
• Posting of all journal proposed entries
(Operations/Settlement Unit) Jun. 2008 –Sept 2009
• Reviewing and reconciliation of intercompany items
• Adoption of bank correspondences
• Effecting statutory payments and reconciliation of statutory in house accounts
• Effecting and correction of necessary entries in clients’ accounts
• Effecting all month end transactions relating to the organization
• Recognition and accounting for offshore charges and income.
• Effecting cheque payment & other operational processes including branch payments and transfers.
• Any other duty as assigned by the Head of Unit;
NIGERIAN TELEVISION AUTHORITY
IJEBU-ODE, OGUN STATE
Operations Supervisor (NYSC) April 2007 – Mar. 2008
(Reporting to the Head of Operations)
SUNSHINE PRIMARY SCHOOL -AGUDA
Subject Teacher –Mathematics & English Language April 2002 – Feb. 2003
EDUCATIONAL BACKGROUND & QUALIFICATION:
Institute of Chartered Accountants of Nigeria (ICAN) Intermediate Level
University of Benin B.Sc Sociology (2nd Class Upper) 2004-2006
University of Ilorin Diploma in Social Admin. 1999-2002
Government College Lagos S.S.C.E 1991-1996
Eric-Moore Road, Lagos State
NYSC Discharge Certificate Number A001117153
PROFESSIONAL QUALIFICATIONS:
Institute of Chartered Accountant of Nigeria (ICAN) Member
MAJOR STRENGHTS:
• Windows and general computer appreciation
• Ability to learn very fast and work efficiently even under pressure.
• Ability to work independently as well as in team projects
• Self-starting ability with good persuasion skill.
• Honest with high integrity.
• Good human and public relation skill.
.
HOBBIES:
Meeting people, reading, traveling and football
PERSONAL DATA:
Sex: Male
Date of Birth: 1st April 1982
State of Origin: Delta
Marital status: Married
Local Government: Ika North-east
Place of Birth: Lagos
REFREE:
Mrs. Adeniji Oreoluwa Mr. Oluwafemi Oladun
CSL Stockbrokers Ltd Financial Control
08028552287 FCMB (Investment Banking Group)
CSL Stockbrokers Limited
Michael Ehis Akhator
CONTACT DETAILS
________________________________________
Home Address 3 Adeoyin Street, Ogba, Ikeja-Lagos
Email Address
Telephone No 08032275938 | 08056856944
BIO-DATA
________________________________________
Gender Male
Date of Birth Nov. 19th, 1985
Marital Status Single
Religion Christianity
Nationality Nigerian
State of Origin Edo
________________________________________
OBJECTIVE: To support and contribute to the longstanding corporate business principles of your organization in consolidating its proficiency and reliability for continuous disposition of premier services.
HOBBIES: Reading, Story-telling, Internet surfing, Playing scrabbles and puzzle games, watching advertisement shows on TV, and Gardening.
________________________________________
ACADEMIC DATA – First Degree
Institution: Ambrose Alli University, Ekpoma, Edo State
Course of Study: Agricultural Economics And Extension
Degree Obtained: B. Agriculture, Second Class (Hons.) Upper Division, 2008.
________________________________________
WORK EXPERIENCE DATA ON RECORD
2010 – 2011: Greenland Water Company.
Sales Admin Officer
Provide background sales information, market information, and customers requirements and relevant data for improvement in the market place
Assess sales performance to ensure optimal planning of future sales, gather market intelligence and competitor activities information to evaluate performance, provide tool for immediate capacity optimization and information for further pricing and product development.
Act as principal contact point in customer related issues
Provide customer service to build customer loyalty and retention.
2009 – 2010: Bayelsa State Ministry of Health, Brass, Bayelsa State.
IPDs Independent Monitor/Supervisor
Monitoring and Supervision of Immunization Plus Days (IPDs) implemented activities within catchment areas and route map;
Collation of IPDs field data for research, information, and documentation;
Managed immunization support staffs within catchment areas;
Assists in providing technical support to State Technical Facilitator (STF) and Liaison Immunization Officer (LIO) for proper research and documentation.
2009 – 2010: Uncle Sammy Group of Schools, Brass, Bayelsa State.
Form Master/Course Teacher
Teaching (Geography/Agriculture);
Conscientising young adolescents (Anti-sexism and Critical consciousness);
Assist in providing technical support to strengthening the educational standard of the school
2007 – 2008: Agricultural Development Program (ADP), Nigerian Institute for Oil palm Research (NIFOR); Rubber Research Institute of Nigeria (RRIN); SIWES.
Industrial Trainee/Researcher.
________________________________________
PRODESSIONAL SKILLS/COMPETENCIES
Excellent team player, confident self starter with ability to independently prioritize multiple tasks and work to dead line
High performance with a passion to achieving positive results
Good time management and strong organizational skills
Good IT and research skills
Good relationship management skills
Flexibility, adaptable, and relatively open to innovative change.
________________________________________
REFEREES: Mr.E.E. Ikhelowa
Lecturer I, Agric Economics and Extension
Faculty of Agriculture, Ambrose Alli University, Ekpoma.
Tel: 08056437102.
Mr. Elliot Elliot
Area Inspector, National Youth service Corps, Bayelsa state
Tel: 08032099957
Mr. Friday Ebhomienlen
Managing Director, Greenland Water Company, Edo State
Tel: 08053311985
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