Manager, IN&VAS at Airtel Nigeria
Airtel Nigeria, one of the leading telecommunication company in the country is currently recruiting for the position of Manager, IN&VAS
JOB CODE: 7022
POSITION TITLE: Manager, IN&VAS
REPORTING TO : Head IN & VAS
LOCATION: Lagos, Nigeria
JOB PURPOSE:
Participate in evaluation of design from IN and VAS Vendor and primarily responsible for coordination of resolution of operational problems on IN and VAS with Managed service provider with a view to ensure that services to customers are not impaired at all times.
PRINCIPAL ACCOUNTABILITIES
EXPECTED END RESULTS
MAJOR ACTIVITIES
To ensure IN and VAS deployment as stipulated in Annual Operating Plan (Financial& Strategy)
Prepare CAF, Requisition Request for all IN and VAS projects
Create Project Tracking Systems and ensure continual improvements in Business Model.
Monitor and enforce valuate all Service Level agreements, partner with all stakeholders to achieve positive customer experience and optimize costs
Speed of Resolution of IN/VAS issues (Customer)
Ensure that operational issues on IN&VAS are resolved within SLA with Vendors
Escalate operational issues that are not resolved within SLA
Provide statistics of downtime from time to time
Participate in weekly operational meeting with Managed Service Vendors.
Logistics and Project Management
Perform the role of project Manager on IN&VAS related projects
1. Handle all logistics for the smooth implementation of IN&VAS projects to avoid unnecessary delays.
Regulatory and Statutory Compliance
Ensure all necessary documentation for configuration changes on all IN&VAS are done.
Ensure that Managed service providers follow Airtel polices for changes on all IN&VAS nodes.
Partner and Supply Chain Management
Provide support and Ensure effective process of Partner management of Service Provider in resolving issues relating to Core, IN and VAS platforms.
Educational Qualifications & Functional / Technical Skills
Any university degree In Engineering.
Professional qualification in Project Management Techniques
Relevant Experience (Type of experience and minimum number of years)
8 years with a minimum of 3-4 years in GSM environment.
Experience in IN&VAS operations
Should be multi-skilled in IT and GSM technologies
Other requirements (Behavioural etc.)
Strong Numeric skills
Critical Thinking Skills
Environmental Knowledge
Communication skills
Project management
Process Quality
Analytical thinking
APPLY NOW
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i hereby applying for this position, i concluded my NYSC November 2010, worked as an auxiliary teacher, i graduated from federal university of technology owerri with second class lower, i read industrial chemistry.am well trained and ready to move on with the rules and regulations guild in your establishment. THANK YOU
AMAKU CHIDI