Head.Outsourcing at Etisalat -Lagos
Job Title Head.Outsourcing
Location Lagos,NG
Function
Job Summary
Develop and implement strategies and plans for the resourcing and management of outsourced roles
Act as the key interface between HR and all other functional areas which require outsourced staff to support delivery of set business objectives
Manage the relationship between the company and outsourcing partners.
Principal Functions
Provide overall guidance and direction in the management of outsourced staff
Design, develop and implement cost-effective strategies for the recruitment, training and managing of outsourced staff
Oversee the implementation of the recruitment plan to meet the approved manpower requirements for outsourced staff
Ensure compliance with relevant laws and regulations for effective outsourcing
Establish and maintain relationships with key internal and external stakeholders
Work in partnership with business units to understand key business drivers and needs as well as current and future challenges in terms of outsourced staff recruitment needs and other HR-related issues
Assign responsibilities to subordinates and supervise them to ensure timely delivery
Negotiate contract terms, fees and payment schedules with outsourcing partners and develop contracts and service level agreements for outsourcing partners
Work with outsourcing partners to deliver an effective performance management system for outsourced staff � including appraisals, confirmation, training and development interventions
Identify employee relations issues and take appropriate action to address/ resolve issues or escalate to the Chief HR Officer (CHRO) where necessary
Co-ordinate disciplinary cases and appeals to ensure timely resolution
Handle industrial relations issues and relationships with labour organizations
Provide inputs in the development of outsourcing partners� HR policies relating to staff welfare, e.g leave, medicals, resignation, etc
Work with outsourcing partners to ensure timely and accurate processing of all outsourced staff salaries and benefits, e.g leave allowance, transfer benefits, medical reimbursements, recreational benefits, etc
Work closely with Finance to ensure timely remittance of outsourced staff�s PAYE taxes and other statutory deductions
Ensure maintenance of accurate outsourced staff records
Conduct regular global and local best practice review and provide management with information on best practice in outsourcing management and governance
Continuously review the activities of the unit to identify improvement opportunities
Provide leadership and guidance to team members and manage subordinates� performance towards the achievement of overall team objectives
Monitor and control the budgetary needs of the unit
Prepare and submit periodic management reports on the activities of the unit for management decision-making
Perform any other duties as assigned by the CHRO
Educational Requirements
First degree in a relevant discipline
Postgraduate/ professional qualifications and/ or certifications in a related field will be an advantage
Experience,Skills & Competencies
Between eight (8) and twelve (12) years directly-relevant post-NYSC work experience, with at least most recent three (3) years in a managerial role.
Ideal candidate must be able to demonstrate:
Excellent experience in vendor management and outsourcing
Strong project management and negotiation skills
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