Nigeria Today
Engagement lead at Ericsson Nigeria
Job Description
Engagement lead-00083639
Nigeria Business OpportunitiesDescription
Overall
Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio and 3PP. Responsible for creating and taking forward offerings to existing or new markets and customers with potential for substantial growth through innovative business and go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Partner with the KAM/AM in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities. Responsible for creating a highly capable and experienced organization, able to work with C-level with customers, long term engagements and to prove Ericsson credibility in the field with successful business cases.
RESPONSIBILITIES AND DUTIES
Collaborate so that the engagement team performs as one unit and delivers the expected results for pre-sales activities.
Ensure a continuous customer dialogue – “meet customer every week”.
Initiative and participate in internal competence building and knowledge sharing.
Understand customer needs, translate them in delivery actions in order to ensure customer satisfaction.
Support the preparation and participate in SDP meeting.
Support the commercial management in the subject of Customer Support if required.
Proactively engage with our customer to create up sales and successfully renegotiations. (e.g., add-on sales).
Guide the bid/tender office in the GSC India.
Ability to prioritize and take decisions that serve Ericsson’s best interests, rather than one account.
STRATEGIC ROLE
As part of the EP team, translates customer needs, identified technology and non-technology opportunities into detail offerings, solutions and proposals.
Provides expertise in customer support value creation and business case modeling.
Interacts with customers’ C-level e.g.: COO, CTO, CMO and CFO units (or their equivalent) and middle management.
Works closely with the various departments (i.e. competence domain, CS Delivery team, Commercial mgmt and Pricing resources) to meet identified customer and business needs.
It would be a definite advantage to have a broad high level appreciation of Ericsson products and solutions.
Follow the customer support engagement model and ways of working.
Close collaboration with the corresponding managed services engagement leads in order to ensure profitability for both, managed services and customer support.
ACCOUNTABILITIES
Perform as single point of contact for customers, CU-heads and KAMs – Head of Operations “extended arm” in the customer unit(s).
Drive customer support engagement activities together with the customer unit(s).
Implement strategies, processes and directives as well as proactively propose improvements of these.
Act as a business developer lead and drive profitable up-sales.
REQUIRED COMPETENCIES
Human Competences
Ability to lead teams in a complex customer organization and complex situations.
People leadership, senior capability in managing customers including their C-level.
Relationship building, negotiation, selling.
Teamwork/team-building (work with others in a professional manner to achieve goal, build trust, motivates)
Business Competences
Good knowledge of products and systems in the customer network for the customer units.
Capability to have high level customer interaction, building trust.
Good knowledge of the customer support product portfolio.
Good knowledge of customer support delivery.
Nigeria Business Opportunities
Professional/Technical Competences
Ericsson customer support product portfolio
Capability to work on customer support sales process (the engagement model), tools and methods.
Good knowledge of the customer support value creation tool
Good financial understanding
Nigeria Business Opportunities
Qualifications
Qualifications and Experience
5-10 years’ experience of relationship sales
5-10 years of experience from ICT industry
Minimum 5 years in leadership positions for job stage 7 and upwards
Qualifications and experience may differ depending on size and scope of position
Please note the location of this role is flexible within RSSA.
Nigeria Business Opportunities
Job Engagement Practice
Primary Location KE-110-Nairobi
Other Locations NG-Lagos-Lagos, SN-Dakar-Dakar, GH-Accra-Accra
Schedule Full-time
Unposting Date Aug 22, 2013, 10:59:00 PM
Job Type Standard
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