Job Reference: QC 01
Position: QUALITY COMPLIANCE OFFICER
Department: SHARED SERVICES
Job Details: KEY RESPONSIBILITIES
Obtain an understanding of the business operations through discussions with management and key members in all departments throughout the organization as a general work flow / process map
Create a control/policy/procedure awareness program that periodically educates the team on policies and compliance requirements
Document each key process and sub-process in detail within every department in the organization
Create and execute test plans quarterly that are designed to evaluate the design and effectiveness of internal controls as well as compliance with client policies and government regulations
Identify any potential fraud, risks of fraud, or non-compliance of internal policies & procedures while performing assignments in all respective areas mentioned above
Plan, conduct and monitor audit trail of the company’s product/service processes to ensure finished product/services quality and Client’s satisfaction
Investigate customer complaints, non-conformance issues and document internal audits and other quality assurance activities
Ensure that the company prepares and executes all activities required for the ISO Certifications
Ensures risk register is updated regularly and point of risk made known to process owner
Evaluate the adequacy and effectiveness of controls in responding to risks within the organization as it affects:
The way the Organisation is governed to ensure that it meets its objectives.
The way it carries out its operations according to laid down policies, processes and procedures.
The manner in which it complies to laid down laws and regulations that affect its operations.
The way it manages its relationships with stakeholders by way of Agreements and the enforcement of Contracts.
The manner in which it deploys information systems while maintaining security, effectiveness, continuity and accountability.
SKILLS REQUIREMENTS
Excellent Communication skills
Ability to maintain the highest standards of confidentiality
Proficient in the use of word processing and spreadsheet software
Good analytical skills and attention to detail
Good presentation Skills
EDUCATIONAL QUALIFICATIONS
A graduate of a reputable university with a minimum of a Second Class Lower Division.
Must have worked as a Quality assurance/control officer in an IT or similar organization
Applicant should not be more than 30 years of age
Applicant should possess a minimum of 2 years working experience in auditing
Applicants must have concluded NYSC
Proficient in the use of personal computers and Microsoft office packages (MS Word, Excel, PowerPoint and Outlook)
A quality certification will be an added advantage
APPLICATION ENDS: 25th MARCH 2014
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