Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent
of the world’s mobile traffic passes through Ericsson networks. Using
innovation to empower people, business & society, we are working
towards the Networked Society, in which everything that can benefit
from a connection will have one. At Ericsson, we apply our innovation
to market-based solutions that empower people & society to help shape a
more sustainable world.
We are truly a global company, working across borders in 175 countries,
offering a diverse, performance-driven culture & an innovative &
engaging environment where employees enhance their potential every day.
Our employees live our vision, core values & guiding principles. They
share a passion to win & a high responsiveness to customer needs that
in turn makes us a desirable partner to our clients. To ensure
professional growth, Ericsson offers a stimulating work experience,
continuous learning & growth opportunities that allow you to acquire
the knowledge & skills necessary to reach your career goals.
Managed Services Chief Operating Officer: Long Term Evolution
Position overview
The purpose of the role Managed Services Chief Operating Officer
(MSCOO) is to manage activities carried out within Managed Services.
This involves presales support, management of staff, ensuring that
services are delivered according to agreed contracts (follow-up on set
KPIs), involvement (or responsibility) in budget activities and working
on improving the organizational efficiency, processes and methods
within the relevant area.
Managed Services Africa covers LTE RAN, CORE and IN Networks with
different service delivery requirements as per the Managed Services
contract with Client.
Responsibilities
The MSCOO is responsible for full scope of Managed Services (where
applicable) contract fulfilment, including:
Overall Operations – Operations Assurance
Overall Network Operations Centre – NOC Manager, including Front
Office and Back Office
Operations Support
Field Operations
The MSCOO is responsible and a driver/facilitator for improvements
within the relevant Managed Services organization and must take
responsibility for any changes introduced to the organisation,
processes and methods that may have an effect on the supplied service
quality with respect of meeting contracted scope (including quality).
Required Education and Experience
University degree in Electrical/Electronic Engineering,
Telecommunication, Business Administration or equivalent experience in
a related discipline.
LTE/Alcatel Experience is an added advantage.
Having at least 10 years’ experience on network operations,
planning or engineering. At least 3 years of experience from Customer
Services within the Telecom industry
Demonstrated ability to deliver P&L results successfully in a major
services division or company, and ability to drive business development
Proven Business awareness and successful customer relation
experience.
Must be fluent in English
Has work experience as a CTO from a operator.
Leadership experience of organizations with significant size and
complexity” and leadership of change management programs
APPLY NOW