Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a Relationship Executive.
Job Summary:
The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.
Detailed Responsibilities:
- Identify and acquire new customers
- Execute customer relationship plans
- Build and maintain relationships with bureau subscribers to ensure customer satisfaction
- Ensure optimal customer service experience at every client interaction
- Make recommendations to the Head, Sales and Marketing on customer needs and marketing
- Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
- Achieve revenue targets across different product/ service offerings by the company.
- Introduce new service offerings to customers
- Any other duties of similar responsibilities assigned from time to time.
Requirements:
- Minimum of a university degree in a numerate of semi-numerate discipline.
- 2 – 3 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
- Must have good knowledge of MS Office.
- Excellent communication and interpersonal skills
- Good customer service skills
- Good planning and organizing skills with an eye for detail.
- Excellent negotiation skills.
- Excellent listening skill; Must be detailed to the later
Application:
Salary is N80, 000 and above.
Qualified candidates should forward passport picture and CVs to ‘[email protected]’ using ‘Relationship Executive’ as subject of mail before 18th May, 2016. Incorrect titled applications will not be opened. Only applicants with passport pics and CVs will be invited for interviews.