GBLCAREERS

MTN Nigeria,one of the leading telecommunication company operating in the country with wider network coverage is currently recruiting at its Lagos office the position of:

Fraud Analyst (Law Enforcement Liaison)
job description

• To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
• Investigate and resolve fraud incidents promptly in conformance with documented policies.
• Identify and recommend additional tools and methods that can be deployed in combating fraud.
• Identify, Investigate and report unethical conduct or breaches of business rules as regards the use and distribution of company and subscriber data information on the network.
• Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
• Provide input and feedback into fraud management reports.
• Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud; prepare and present materials on findings.
• Develop tests script to challenge existing fraud processes and make recommendations for change.
• Prepare reports in line with operational requirements (e.g. High Usage Reports).
• Log all fraud queries and resolutions into the fraud management logbook promptly.
• Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
• Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
• Provide advice and recommendations on information systems strategy, policy management, security and service delivery.
• Conduct independent reviews to ensure company’s wide controls compliance with fraud and revenue assurance practices, quality assurance and mitigate business risk.
• Support all internal customer request for customer Event Data Record and Biometric information.
• Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products
• Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
• Support all Law Enforcement Agencies request for customer Event Data Record and Biometric information.
• Ensure value creation when engaging with Customer
• Identify unknown fraud, conduct behavioural patterning analysis and provide feedback to stakeholders on control development and improvement.
• Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
job condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office
Experience & Training

Education:
• Must have – First Degree in Information Technology or related (Engineering/Science/Numerate) Degree at a recognized tertiary education
• Preferable – CISA, Oracle/SQL Certification, CISCO or related system audit or governance auditing qualification
• Fluent in English
Experience:
• Experience working in a medium organization of which at least 3 years in Telecom Fraud Operations/Revenue Assurance/Data Analysis
• A good appreciation of telecommunications technology, supporting processes and Business Intelligence will be an added advantage
• Detailed investigation experience
• Risk evaluation and control implementation work experience
Training:
• Governance Legislation and regulations – NCC, Law Enforcement Agencies, King/Sarbannes Auxley/IFRS
• Current trends in fraud detection and use of Fraud Management System
• Essential: Telephony Product and Service training
• Essential: Telephony Network and IT Systems training
• Desirable: Audit Qualification (CISA / CISM / CRSIC) and Project Management Accreditation (PMI / PMBOK)
• Data management and Business Intelligence training
• Standard desktop systems training – Microsoft Office applications
Minimum qualification BEng, BSc, BTech or HND
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